Ivan Milić

Experience

• 

  Raiffeisen Bank Serbia

  Mar 2009 - Jun 2009

  Intern

  Acquired theoretical and practical knowledge from domestic and international payment system; learnt about domestic and international payment law; assist clients with completing domestic and international payment ordersE‐banking applications: customer support, testing, changing the instructions for users, Receiving and processing requests for the issuance of e‐banking cards and organizing their delivery

• 

  RIMS - Razvojna Inicijativa Mladih Srbije

  Aug 2013 - Jul 2014

  Co-founder and Board member

  Defined statute of organization. Participated with the Board of Directors in developing a vision and strategic plan to guide the organization. Identify, assess, and inform the Board of Directors of internal and external issues that affect the organization. Developed an operational plan which incorporates goals and objectives that work towards the strategic direction of the organization. Oversee the efficient and effective day-to-day operation of the organization. Various human resources planning and management activities. Work with staff and the Board to prepare a comprehensive budget. Research funding sources, oversee the development of fund raising plans and write funding proposals to increase the funds of the organization. Communicate with stakeholders to keep them informed. Created website of organization. Show less

• 

  NCR Corporation

  Feb 2014 - Mar 2017

  ∙ Manages a group of 15 Transaction Resource Specialists who plan and coordinate resources for installation and upgrades of NCR products and solutions in the Northeast, Southeast and Mid-Atlantic Regions of the United States of America∙ Ensures that all direct reports adhere to the local / global policies and guidelines∙ Reviews the daily reports of the team to ensure management and customer expectations are met or exceeded∙ Handles escalations in order to provide resolution to issues∙ Conducts process calibration with the team and provides recommendations for improvement∙ Runs queries and generates reports as needed and as requested Show less ∙ Received/retrieved scheduling requests (could be a single site or a roll-out) for installation and upgrade of NCR products and solutions across the US Regions submitted through QuickBase Reservation Request Tool∙ Ensured that reservation requests were uploaded back in QuickBase with schedule and resource within a specific period to meet the required SLA depending on the type of request∙ Scheduled & rescheduled events with NCR field services & contractors considering CE availability, skills, location and travel using different tools such as Microsoft MapPoint (for mapping), Skillset Matrix (for skills) and Install Manager Pivot Table and Dispatch 1 (for resource availability)∙ Ensured that customer expectations are met at the same time making sure that NCR resources are optimized∙ Negotiated with the project team in cases where there were issues with resources before further escalation to Field Service Managers even up to the Services General Managers∙ Ran queries and generated reports as needed and as requested using QuickBase and other Project Management Tools∙ Participated in regular meetings with team members to review status and to jointly resolve issues ∙ Established and maintained communications with the project team and Field Service Managers ∙ Collaborated with team members on continuous process improvement and innovation Show less

  • TRS Team Leader

    Jul 2014 - Mar 2017

  • Resource Planner

    Feb 2014 - Jul 2014
• 

  Atos IT Solutions and Services A/S

  Mar 2017 - Jan 2019

  IT Project Manager

  - General planning and project implementation (procurement, preparation of bids, project implementation, maintenance and support)- Operational planning and realization (defining tasks and processes, quality management, planning and resource allocation, tenders, commercial planning in cooperation with the relevant Project Controller and Sales team, preparation of bid documentation)- Creating effective communications network (within the project team; to the project partners and customers; development of project culture)- Supervision of project implementation (implementation of all phases of control, track project status, control of key project indicators, resource analysis, development of project reports, project documentation and conduct regular steering and operational reporting)- Participation in negotiations with customers, preparation of the technical aspects of bids, monitoring the technical and commercial execution of the contract (in cooperation with the competent Project Controller and IT Dev Lead)- Creating conceptual designs according to customer requirements- Risk management (analysis of project environment, identifying and evaluating additional business opportunities and business risks, defining the measures for realization of potential business opportunities)- Implementation and evaluation of the project (financial and final project calculation, change request management, documentation of all project results and experiences)- Responsibility for the final balance of the project- ISO9001 and ISO27001 controlling (involved in internal audit process) Show less

• 

  Comtrade System Integration

  Feb 2019 - Jul 2021

  Project Manager

  - Creating and executing complex project work plans, scope, budget, and timelines in order to deliver a project that meets customers’ and business needs;- Navigating complex environment, managing stakeholders, prioritizing work and negotiating the availability of resources and support from other organizations in the company (sales, product development, etc…);- Assessment and evaluation of project risks, proposing and implementing mitigation activities in order to minimize them, monitoring and controlling the probability and impact of unfortunate events affecting the project realization;- Monitoring and ensuring that projects are executed according to Project Budget/P&L and Project Plan in order to meet customers’ and business needs;- Creating project reports in order to provide relevant information to project stakeholders and customers. Show less

• 

  Nortal

  Jul 2021 - now

  Project execution- managing projects as an entrepreneur within the company along defined PM approach- P&L responsibility with focus on short and long term efficiency- ensuring adherence to the plan- complying with the scope of services offered- identifying and enforcing of change requests and driving additional sales in project- coordinating contracts, e.g. with subcontractors and following compliance of those contracts- actively tracking client's contributions and external milestones- defining of work packages and acceptance criteria- ensuring the quality offered- identifying issues and risks in the project and developing measures to minimize the influence of those on the project- setting up project roles & responsibilities- ensuring productivity and efficiency in the project team- solving of internal and external conflicts- bringing in external help in areas where neededTeam- managing and creating of interdisciplinary distributed project teams, e.g. 1:1s and onboarding- managing difficult individuals- planning of project team members based on their skills und mentoring individual - ensuring team motivation to achieve the set goals- communicating in a respectful, positive and goal-oriented manner- appreciating employees performance in the daily cooperation- coaching team membersPlanning and Financials- structuring of projects including delivery model- staffing of project and resource planning- effort and budget planning- earned value management- invoicingCustomer management- clearly communicating regarding duties, responsibilities and expectations- supporting to ensure customer satisfaction and build relationship- efficiently controlling of acceptance processes and decision-making at the customer- advising the customer in areas of our expertiseOthers- Optimizing of standards and processes - Ensuring knowledge transfer and contributing to Nortal best practices- Helps / coaches / develops other PMs- contributing to proposals Show less - Defining software delivery process, monitoring its efficiency, correcting and improving in case of deficiencies. Alignment of software delivery with project delivery- Facilitate agile project management- Validation of software delivery feasibility plan. Understanding of project budget and financial metrics.- Planning and monitoring of development costs and their alignment with project finances- Monitoring and improving efficiency of software delivery- Tracking of estimates and other KPIs that will be agreed on together with Product team- Makes sure that project plan estimations are clear to Team Leads. Monitoring estimates and time logging- Establishing clear ownership of the project tasks, ensure that team members have all the necessary tools, and regularly give them feedback- Controls changes to projects’ scope and estimations- Monitoring if team capacity is sufficient to fulfill the release plans- Building and organizing teams, monitoring team performance, motivating team members. Scaling the teams to meet workload and efficiency requirements - Actively engaged in building and improving team spirit, knowledge base, personal employee improvement and quarterly employee reviews- Improving communication on technical, business and management levels with project stakeholders- Representing escalation point for multiple teams- Improving cross-team communication between geographically separated teams and teams with different roles and capacities Show less

  • Program Manager

    Jul 2022 - now

  • Project Manager

    Jul 2021 - Jun 2022