Brandi Booth

Experience

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  Service Corporation International

  Jan 2011 - Feb 2012

  Family Service Counselor

  You name it, I did it! I assisted in helping families at the time of need as well as assisting them in preplanning before the loss of a loved one. I worked in the cemetery to preserve memorials and attended funeral services as well as following up with families to show we care. Although it was long hours and hard work, I know I was able to touch many lives during my tenure with SCI.

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  StoneMor Partners, L.P.

  Oct 2014 - Mar 2015

  Location Manager

  Cemetery management

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  Stonemor Partners, L.P.

  Mar 2016 - Sept 2016

  Pre Need Benefit Advisor

  I just recently accepted a position for Benefit Advisor for the southern West Virginia market. I am very excited about the potential of growth this business has to offer. I believe in helping families before it is too late and can not wait to spread the word in the community how easy it is to do so. I believe I will be working with a great team who will be there to assist in my transition and get the word out what a great product we have to offer!Update: So, unfortunate that geographical restrictions did not help with the growth expected. Company also did company wide layoffs and I was one of over 100 people added to the list. No hard feelings though. It was a great experience and I worked with great people and learned many skills and lessons. I look forward to see what life has to offer! Show less

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  CAS-Complete Adjusting Solutions

  Oct 2016 - Jan 2018

  Business Manager

  Family owned business- Specializing in miultiple services including ladder assists (steep and tall), property inspections, and Solo inspections. I am in charge of growing the business, scheduling, payroll, office management, hiring, invoicing, computer programming, etc.

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  Progressive Insurance

  Apr 2018 - now

  I currently have many different roles and tasks that can be fluid and may change as needed. We currently handle complaints and escalations related to Homeowner products. Listening to a customer who has had a poor experience, understanding to cause, and offering a solution if possible to retain our customers. We remediate an escalated situation by listening and trying to reduce the customers concerns with both Direct as well as Agency property policies. Examples of some situations we work with are: Claims experience or not connecting with adjusters for resolution, premium increases and understanding, underwriting cancels or nonrenewal and helping assist with communications to customers to avoid this, offering alternative options in order to ensure our customers feel important and keep all policies with Progressive is the main goal. We are also responsible for making changes or communicating requested changes by working directly with the insureds mortgage company to avoid frustrations by having needing the insured to call in or make requests. Proactive call outs are made when there is a change that could warrant the customer to shop or move the existing policies to another carrier to have a discussion and offer assistance to resolve before it is too late. As needed, we also adjust to help other departments by taking inbound calls to alleviate high call volume also. Show less I moved on to POC Team (Proof of concept) when the opportunity came up to further expand my experiences with Progressive. The core objective of this specialty team is to test (pilot) different processes or treatments and incorporate into current procedures to ensure a better experiences. Feedback was taken from customers as well as employees on how to improve and gain understanding on specifics of their experiences. These experiences were then tracked and reviewed to identify opportunities for changes to current processes and procedures for improvement. We piloted a new partner carrier that reduced the amount of time significantly resulting in overall satisfaction without a loss of quality or profit. I was proud to be a part of this integration with a new carrier. Show less I continued quoting for auto and special lines products, as well as adding other options available to bundle our customers with homeowners, renters, landlord, manufactured homes, and condo policies. We used many different quoting platforms, search engines, and carrier systems while ensuring all legal and company standards were adhered to. Offering customers competitive rates. Other products, and coverage education and answering any questions they may have. Offering an overall above industry and company standard when working with each customer, allowed me to achieve recognition for consistently delivering high sales numbers as well as low (or 0%) customer cancel rate within 90 days. It was during this time; I developed an interest in the importance of learning more and helping on suggestions to improve other experiences. Show less

  • Multi-Product Retention Agent- Progressive Advantage Agency Customer Care Retention

    Apr 2021 - now

  • Multi-Product Agent: Proof of Concept Special Teams

    Aug 2020 - Apr 2021

  • Multi-Product Agent Associate (PAA)

    Jun 2019 - Aug 2020

  • Multi-Product Agent Associate

    Apr 2018 - Jun 2019