Lucas Lu

Experience

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  40th INTERNATIONAL WORLDSKILLS COMPETITION

  Oct 2010 - Oct 2011

  National Champion of Automobile Technology/ 汽車技術職類國手

  National champion of Automobile TechnologyResult: Medallion for Excellence (4th place in 32 nations)Competition events: General Competency Electrical Systems Construction and Testing Brake and stability control Systems Suspension and Steering Systems Engine Mechanical Repair Transmissions manual and automatic Diesel systems Engine management Diagnostics Good understanding and interpretation of electrical and network diagrams, work with modern computer baseddiagnostic systems. Ability to measure and interpret at electrical, electronic harnesses on modern cars. Ability to search information on OL workshop manual, interpret Diagnostic Trouble Codes DTC's. Show less

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  Luxgen Motor

  Jul 2012 - Jul 2014

  Aftersales service specialist/ 售後服務專員(包含技師教育訓練，技術支援...等)

  ■ Service department business planning■ Management: Management of CSI Management of warranty. Management of equipments in service workshop Management of New cars Management of customer complaint■ Training: Technical training. Service expression & motion training System process training New employees training Product training■ Others: Analyze the financial, improve operations Improve productivity, efficiency and parts supply Technical support. Holding the weekly meeting of factory directors Troubleshooting report Reconstruct dealer’s departments in Vietnam Product quality report SOP improvement Outdoor display support Show less

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  Universal Motor Traders Ltd.

  Apr 2015 - Nov 2017

  Report essential issues and technical feedback to PAG Support dealers for technical assistance Regularly hold national technical symposiums Participate in PAG international symposiums Follow and reorganize quality for new vehicles Assist to determine causes for warranty issues Assist dealer to diagnose for uncommon cases Provide technical ideas to issues of customer’s complaints Translate technical courses from PAG to dealers Assist technicians to pass technical certificates for Porsche approval Announce essential information instead of PAG Show less

  • Warranty Support Specialist

    Oct 2016 - Nov 2017

  • Technical Support Engineer

    Apr 2015 - Sept 2016
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  Porsche Taiwan

  Nov 2017 - Jul 2019

  Technical Support Specialist
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  Daimler Truck Asia Taiwan

  Aug 2019 - Jan 2023

  Senior specialist, Field services
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  Volkswagen Group Taiwan Co. Ltd.

  Feb 2023 - now

  Assistant Manager, Product Safety