Matthew Gilroy

Community Services Leader

418 followers

Santa Ana, California, United States

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Timeline
About me
Manager, Solution Strategy at UKG (Ultimate Kronos Group)
Education
- Saddleback College
  2007 - 2009
  Associate's degree Liberal Arts and Sciences, General Studies and Humanities
  Activities and Societies: Phi Theta Kappa
- University of California, Irvine
  2009 - 2011
  Bachelor of Arts (BA) Social Ecology: Psychology and Social Behavior
  Activities and Societies: UCI Alumni Association, Qualitative and Quantitative Research, UCI Car Club, Intramural Basketball League
Experience
- City of Irvine
  May 2010 - Feb 2012
  Community Services Leader
- GreenAnswers
  Mar 2011 - Jun 2011
  Marketing Intern
- City of Laguna Hills
  Jan 2015 - Jul 2016
  - Community Services Analyst
    Aug 2007 - Jul 2016
  - Public Services Administration Assistant
    Jan 2015 - Apr 2015
- Ultimate Software
  Jul 2016 - Aug 2020
  •Identify customer product knowledge gaps to improve software utilization in the areas of Recruiting, Onboarding, Performance Management, Succession Management, Learning, and Compensation Management. •Provide solutions to specific product usage challenges while understanding the downstream impacts •Conduct virtual product demonstrations •Design and deliver written training recommendations to customers •Provide product training to Executive Relationship Managers•Identify additional growth opportunities and solutions for our customers Show less •Trusted advisor in Recruiting, Onboarding, Performance Management, Succession Management, Compensation Management, and Career Development. •Work with customers to ensure seamless transition from existing platform to the applicable Ultimate Software solution•Evaluate strategic, mid-market, and enterprise internal business processes for improvement, best practice recommendations, and Human Resource industry trends•Provide exemplary product support to all customers during launch phases, meeting coordination, training, system testing, and post live support•Provide feedback to our Team Leads, Product Specialists, and Development Teams for functionality gaps and improvements•Lead and exceed internal Team consulting metrics in the areas of time to live, utilization, project live count, and customer satisfaction •First Enterprise Consultant to 100 lives in a year•Talent Team Employee of the quarter Q4 2018 and Q1 2019 Show less
  - Strategic Solutions Consultant
    Sept 2019 - Aug 2020
  - System Consultant
    Jun 2017 - Sept 2019
  - Associate System Consultant
    Jul 2016 - Jun 2017
- UKG
  Aug 2020 - now
  - Manager, Presales Consulting
    Oct 2024 - now
  - Manager, Solution Strategy
    Jan 2024 - Sept 2024
  - Associate Manager, Solution Strategy
    Feb 2022 - Feb 2024
  - Principal Solution Strategist
    Aug 2020 - Feb 2022
Licenses & Certifications
- APHR
  HR Certification Institute - HRCI
  Feb 2017