Philip Fordjour

Experience

• 

  MTN Ghana

  May 2013 - Aug 2013

  MTN Business Solutions Support Officer

  1. Monitoring of Base Stations and providing support to Field Engineers 2. Preparing of weekly reports on the performance of the Base Stations3. Providing support to customers on voice and data services4. Working in conjunction with Engineers on site to help resolve issues remotely.

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  GUARANTY TRUST BANK (GHANA) LIMITED

  Sept 2015 - Sept 2021

  1. Responsible for the purchase, installation, setup and deployment of ATMs at bank designated locations.2. Responsible for managing all ATMs and ensuring that there is cash available in the ATMs at all times.3. Monitoring and analyzing ATM service and uptime and responding to issues affecting ATM service delivery to customers/branches.3. Provide first level support and maintenance on all ATMs.4. Provide on-site training for branch ATM Custodians.5. Ensuring optimum ATM performance is achieved by liaising with technology and other service providers. 6. Assist the Fraud/Risk Management Officer in managing acquirer risks through monitoring the ATMs to identify and investigate warning signals for escalation to Unit or Group Head.7. Preparing weekly /monthly ATM uptime reports.8. Ensure that quarterly maintenance by service providers are carried out. Show less 1. Provide ATM support to custodians for all branches and off-site locations 2. Support on all ATMs and card related transactions.3. ATM installation, setup and configuration.4. Provide first level assistance for the branches on all IT related needs 5. Log and assign IT issues from the branches to the appropriate desk and follow up for solution and implementation6. Keep a proper log of all branch related IT issues and knowledge base of solutions to common user issues.7. Provide software support to users8. Provide support for operational issues on Clearing and remittance applications9. Run end of day process which includes, running of Batch, taking of backups, generation of MT940 statements etc Show less

  • Postilion Switch Support Officer

    Oct 2018 - Sept 2021

  • ATM Hardware Support and Deployment Officer

    Oct 2017 - Sept 2021

  • System Support Officer

    Nov 2016 - Sept 2017

  • 24/7 Customer Support Officer (National Service)

    Sept 2015 - Nov 2016
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  First Atlantic Bank Ghana

  Sept 2021 - Jan 2024

  Head, E-Banking Support

  1. ATMs, POS & E-zwich Support2. Cards Operations & Support 3. Virtual Channels Support (Mobile App, Internet Banking, USSD)4. Payment Gateway Services Support (Web Acquiring platform)5. Customer engagement (picking up customer complaints real time and providing instant resolution)

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  Fidelity Bank Ghana

  Dec 2023 - now

  Information Systems Auditor