Pham Thanh Thao TRINH

Experience

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  Club de Français de l'ESCE

  Jul 2020 - Jul 2021

  President

  - Managed the recruitment and training sessions for new members and internal activities organized by the club.- Led a team of 50 members, operated and organized an annual competition (Expédition Francophone 2021) about French-speaking countries' culture knowledges, attracted more than 350 participants every year.- Worked with 3 french partners (Embassy of France, Wallonie-Bruxelles International and Association of Francophone universities) on the biggest contest.

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  Mentori

  May 2021 - May 2022

  Mentori – Connecting the young generation with experienced mentors from leading organizations (e.g., McKinsey, BCG, Unilever) to startups and SMEs.- Collaborated with internal stakeholders to understand problem spaces and identify key opportunities for product improvements.- Collected and evaluated ideas for product roadmap features, prioritizing them based on business value.- Prepared detailed product requirement documents for seamless development processes.Worked closely with Product Manager and Developers to ensure product delivery aligned with business objectives.- Organized and managed logistics for mentoring activities (connecting Mentors and Mentees), achieving ~90% successful participation in events.- Led the Customer Success Team to execute CS plans effectively and achieve performance targets. Show less

  • Junior Business Analyst và Operation Executive

    Feb 2022 - May 2022

  • Operation Leader

    May 2021 - Feb 2022
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  Viettel Digital

  Jun 2022 - Aug 2024

  Product Owner

  - Conducted user needs analysis, market trend evaluations, and identified potential partnerships to shape product strategies.- Defined project goals and developed a clear product vision; ensured alignment with business objectives through effective stakeholder communication.- Translated product strategies into comprehensive documentation, including Business Requirement Documents (BRDs) and wireframes.- Managed and prioritized product backlogs, ensuring alignment with strategic goals and business priorities.- Planned and organized iterative development steps; collaborated with teams to refine processes, enhance efficiency, and support sprint activities.- Coordinated with internal and external resources to maintain project scope, schedule, and quality.Achievements:- Launched new products on the Viettel Money app:+ Buy Now Pay Later: Paynow and Paylater Cake, generating 7,000 transactions worth 5 billion VND.+ BE-Cake Credit Card: 1,000 cards issued, generating 450 million VND per month.- Awarded the Certificate of Excellence for Outstanding Performance (May 2024) by the CEO. Show less