Anaïs Rebuffet

Experience

• 

  ContentSquare

  Jan 2013 - Jul 2013

  Account Manager

  • Analysis of mouse tracking and user experience : Achievement of marketing studies, consulting and customer strategies• Customer appointments• Improved ergonomics websites • Optimization turnout • Campaign creation

• 

  Rani Arabella

  Mar 2014 - Sept 2014

  Web Project Manager

  • To launch a luxury website from start content• Creation to web operations• Planning social media strategy• Developing content to grow a targeted audience • Optimization of the website via Google Analytics• E-commerce strategy • Graphic Design of the new website (+ newsletters)

• 

  Loft Design By...

  Nov 2014 - Nov 2016

  E-Store Manager

  • Web strategy• Metrics (WoW/MoM) • User behaviour• SEO/SEA • Merchplan • Marketplace• Design• Customer service • Social Media• Newsletter • Shootings for the website• Visual products • Content Management• Click&Collect project

• 

  Contentsquare

  Dec 2016 - Jan 2024

  • Head of Customer Experience EMEA - South Europe

    Feb 2022 - Jan 2024

  • Customer Experience Manager - France

    Apr 2020 - Jan 2022

  • Customer Success Manager

    Feb 2018 - Apr 2020

  • Customer Service Associate

    Dec 2016 - Feb 2018
• 

  Mytraffic

  Jan 2024 - now

  Head of Customer Engagement & Events - EMEA