Sarmy Saad

Experience

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  Volvo Group

  Jun 2014 - Aug 2014

  Engineering Intern

  During my internship at Volvo Group, I focused on studying and enhancing critical systems for construction vehicles, including the brake system, diesel engine, and electronics. This hands-on experience allowed me to contribute to innovative solutions and gain recognition for my performance.Key accomplishments:• Studied and enhanced the brake system, diesel engine, and electronics of Volvo construction vehicles• Achieved top 5% performance and received a professional recommendation by Volvo’s Director• Evaluated and designed a safety stock kit of hydraulic hoses for large excavators. Show less

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  Yerbatera Hoja Verde

  Sept 2015 - May 2018

  Co-founder (Side Venture)

  Throughout my tenure at Yerbatera Hoja Verde, I led business development and operational strategies, working with a global team of 10 to align objectives and achieve a unified company vision. I focused on navigating regulatory challenges, expanding into international markets, and driving sustainable practices to enhance efficiency and growth.Key accomplishments:• Partnered with friends to launch a Yerba Mate beverage business, aligning operations and building a unified company vision • Generated $30K in revenue by exporting Yerba Mate to Syria, capturing 2% of the Syrian market despite regulatory hurdles• Introduced a sustainable irrigation system that reduced water waste by 30% and operational costs by 5% Show less

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  Avature

  Jul 2016 - Jan 2021

  As an Implementation Consultant at Avature, I led enterprise-level projects and delivered tailored SaaS solutions for top-tier clients. Collaborating with cross-functional teams, I translated complex business requirements into actionable implementations and ensured client success through best practices.Key accomplishments:• Secured a $1.5M deal with a top-tier consulting firm by prototyping a tailored solution and leading its end-to-end implementation• Spearheaded cross-functional collaboration with Product and Engineering teams to successfully deliver 20+ implementations • Configured scalable data models and workflows to optimize client-specific solutions, reducing average implementation timelines by 30% Show less

  • Implementation/Solution Consultant

    Feb 2018 - Jan 2021

  • Implementation Associate

    Jul 2016 - Feb 2018
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  Salesforce

  Jan 2021 - Jan 2023

  Customer Success Manager

  At Salesforce, I focused on driving post-implementation customer value and adoption across diverse industries in LATAM. Collaborating closely with Sales and Product teams, I worked on redefining value propositions and implementing digital transformation initiatives for enterprise customers.Key accomplishments:• Managed a portfolio of 30+ enterprise clients, contributing to a 90% customer retention rate and sustaining $10M in ARR• Strengthened client relationships through regular proactive engagement, maintaining an average client satisfaction score of 95% • Monitored performance metrics to identify issues and implement fixes, resulting in a 25% performance improvement for 8 clients Show less

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  Amazon

  Jun 2024 - Aug 2024

  Senior Program Manager Intern

  During my internship with Amazon, I worked as a Senior Program Manager on the Insights and Innovations team, focusing on expanding Amazon's presence in the $5B direct sales market in Mexico. Based in the Mexico City office, I was responsible for strategic initiatives that drove market growth, revenue, and scalability.Key accomplishments: • Developed a strategic roadmap to expand into a $5B untapped direct sales market, leveraging industry insights and analysis• Proposed an acquisition strategy, supported by financial and operational models, to accelerate market penetration, forecasting 1.7M new Amazon users, with $100M in revenue in Year 3 and scaling to $500M by Year 5• Designed pricing and selection models to align market opportunities with Amazon’s value proposition and annual revenue targets Show less