Harikanth Padmanabhan

Experience

• 

  Talisma Corporation

  Apr 1999 - Oct 2002

  Technical Support Specialist

  Regularly interacted via phone and emails with clients on a daily basis including issue resolution and quality control while providing technical support for online streaming products. Provided training to new team members on the technical skills and participated in COPC certification. Responsible for achieving SLA’s and KPI’s in terms of Quality/Productivity/Escalations/Transfers; Reported SLA's, analysis on deliverables such as the Turn Around Time, Customer Satisfaction etc. as agreed with the client. Show less

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  IBM India

  Nov 2002 - Sept 2006

  IT Lead Specialist

  Proactively maintain IT infrastructure within specified performance and availability criteria and deliver projects that meet identified business needs, timescales and budgets. Manage process governance for ITAM processes including planning, procurement, allocation, deal location, disposal, reconciliation and respective controls. Manage the cost of the IT Infrastructure to deliver the best value to the business and assist with the financial planning and budget preparation. Evaluate, select and manage vendors, business partners, and solutions providers with the responsibility for increasing customer’s satisfaction. Managed IT Budget (Capex and opex) for desktop, data-centers, software licenses, renewals, maintenance, BCM, infrastructure upgrades and common infrastructure projects, and also identify cost avoidance and cost reduction opportunities. Led the PM Office to track project budget and status for concurrent projects in BCM, IT Security, Asset Management and Networking functionsProjects & Accomplishments: • Efficiently set up a centralized software distribution process for effective control over deployment of licenses thereby mitigating risk to license exposure.• Handled license management for software from key vendors such as Oracle, Microsoft and Hummingbird. Responsible for facing software audits from vendors as well as internal auditors and ensuring audit recommendations are captured, documented and implemented as required.• Handled asset management for common infrastructure assets and project specific assets at the country level (over 21000 assets). Responsible for entire life-cycle of assets. • Ensured all documentation related to assets such as invoice, resource request form and asset declaration form are completed and the assets are appropriately recorded in the ITAM database. • Periodic review of software maintenance contracts to ensure only essential contracts are renewed thereby reducing costs incurred from dormant contracts. Show less

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  Barclays Capital

  Sept 2006 - Mar 2014

  Assistant Vice President - Global Technology COO Office (IBWIM)

  Understand business plans, and ensure that support is aligned with projects that advance these plans. Empower COO’s with value added MI and data analysis. Devise effective process governance and continuous improvement in IT Financial Management. Key role in designing effective IT Asset management and compliance processes. Focus on simplification, streamlining in order to produce usable processes that enable faster and easier project/program delivery. Drive the process to analyze the end-to-end repercussions of proposed process and/or technology changesProjects & Accomplishments: • Successfully deployed a cross-cluster billing and recovery process to recover project costs from Barclays Wealth for projects undertaken by Barclays Capital. This resulted in a significant reduction in over/ under recovery of project costs over the year and enabled a recovery of over 19M GBP in 2013 and a near-zero escalation to the COOs.• Reduced the firm’s exposure to software license compliance risk by more than £500K by implementing remediation measures such as re-use of licenses and removal of unused licenses thereby reducing overall cost of procurement of new licenses.• Managed the software license management process. Used discovery tools to assess software usage against entitlement and proposed remediation plans to management. Coordinated remediation plans to mitigate compliance risk.• Investigated variation in project costs against approved budget and proposed mitigation plans to keep variance low by either releasing unused budget or coordinating for increase in budget if required.• Led the alignment of Barclays Wealth IT financial management process to that of Barclays Capital and standardized the process across both clusters (approximately 15000 cost centers and over 18000 permanent staff and contractors) thereby saving time and resources in managing the fragmented process. Show less

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  Tata Consultancy Services

  Oct 2014 - Oct 2016

  Program Manager

  Tata Consultancy Services: Singapore 15 Oct-2014 onwardsProgram Manager Manage delivery of a portfolio of eBusiness and transformation projects for Citibank’s regional (APAC) consumer banking primarily focused on recurring cost saves. Responsible for delivery of multiple projects from start to finish and adoption in target markets. Nominated process champion for the strategic projects PMO team to coach fellow PMs and ensure adherence to SDLC, quality and financial disciplineKey project delivery areas:- Interactive Voice Response (IVR)- Servicing and Core operations (Fraud and Dispute Management)- Branch Operations- UI Optimisation- ATM Show less

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  DemystData

  Oct 2016 - Jun 2017

  Manager, Strategic Accounts
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  Citi

  Jun 2017 - now

  Managed strategic programs in Wealth Management, Insurance and Digital Banking customer experience (Mobile and Online).• Experience managing program across multiple customer segments like High net worth customers and Mass and emerging affluent customer segments. • Managed rollout of critical programs across 18 countries in APAC and EMEA. Key projects include Citi’s Total Wealth Advisory platform, CitiPlus Segment, Mobile application refresh.• Proven ability in concurrently managing large programs and partnerships with Citi’s key partners such as InvestCloud, AIA, Additiv, Transmit and Prive. • Ability to collaborate and manage senior stakeholders (including C-suite executives) for project update via steeric committees, tech summits or project discussions Show less

  • Senior Vice President

    Jan 2022 - now

  • Vice President, Project Management Office

    Jun 2017 - Jan 2022