Jake John

Experience

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  Regency Home HealthCare

  Jan 2010 - Jan 2011

  Staff Nurse

  1:1 nursing care of respiratory compromised patients maintained with mechanical ventilation. Pilot site for hemodialysis being performed in a group home setting.

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  Central Minnesota Mental Health Center

  May 2010 - May 2011

  Staff Nurse

  Charge RN in 18 bed detoxification/crisis center.

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  Allina Health

  May 2011 - Mar 2015

  Supervised a 33-bed Emergency Department and 12-bed Observation Unit, supporting over 100 employees and 52K ED visits per month and the transition to a Comprehensive Stroke Center. Facilitated training and efficiency solutions while liaising between patient families and healthcare teams to maximize quality patient care.

  • Patient Care Supervisor, RN, BSN - Emergency Department and Observation Unit

    Nov 2013 - Mar 2015

  • Staff Nurse - Emergency Department

    May 2011 - Nov 2013
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  North Memorial Health

  Mar 2015 - Dec 2020

  Oversaw clinical and organizational strategies for emergency, observation, and psychiatric services for a Level 1 trauma center with over 70K visits annually. Led a team of 430+ and partnered with Medical Directors and senior stakeholders to meet hospital standards across operational efficiency, staffing, financial performance, quality benchmarks, and ISO-9001 compliance. 🔹TRANSFORMATIONAL PROGRAMS & PROJECTS 🔹➤ Steered over $100M in operations and improvements.➤ Organizational Transformation: Secured $3.5M in capital for an Emergency Department remodel project and managed a ~$800M construction project to improve compliance and patient care.➤ Cost Savings: Captured $150K in cost savings while providing 24/7 psychiatric services by partnering with a telehealth third party for emergency behavioral health assessments.➤ Consult Psychiatry Program: Grew patient visits by 20% by streamlining mental health consultations. ➤ Violence Intervention Program: Partnered with Hennepin Healthcare, Minneapolis Department of Health, and Office of Justice Programs to drive early interventions and reduce hospital recidivism rates for victims of violent crimes by 99%.➤ COVID-19 Leadership: Served as the Director Lead on Medical Incident Command during the initial 6 months of the COVID crisis. ➤ One-Call Transfer Line: Reduced the ER transfer process by restructuring channels for more efficient communication. Cultivated strong relationships with smaller hospitals and increased transfers by a projected 15%.➤ Observation Unit & Patient Experience: Co-led launch of a 20-bed observation unit, supporting 80% of the hospital’s observation status patients to reduce LOS and improve patient outcomes.➤ Risk & Compliance Leadership: Headed the Ligature Risk Assessment Committee and revamped the inpatient psychiatric unit in 8 months to ensure 100% compliance prior to auditing. Show less Direct responsibility for leading two assistant nurse managers and a supervisor of operations overseeing 170 team members totaling over 100 FTEs. Responsible for oversight of department staffing, labor union contracts, operational efficiency and a quality management system that aligns with ISO-9001 standards.🔹HOSPITAL AWARDS & ACCREDITATIONS🔹➤ Directed top-tier operations at one of America’s 50 best hospitals➤ Designated as a Level 1 Trauma Center, Comprehensive Stroke Center, and CARF-Accredited Rehabilitation Center➤ Comprehensive Metabolic and Bariatric Surgery Center of Excellence Award➤ Chest Pain Center of Excellence with Primary PCI Accreditation Show less

  • Director of Emergency, Observation, Inpatient Psychiatry & Resource Management Services

    Feb 2017 - Dec 2020

  • Nurse Manager - Emergency Department

    Mar 2015 - Feb 2017
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  Fairview Health Services

  Dec 2020 - Dec 2023

  Service Line Director - EmPATH

  Established Minnesota’s first EmPATH (Emergency Psychiatric Assessment, Treatment & Healing) unit at Fairview Southdale Hospital. Maximized a $3.5M investment in revolutionizing mental health challenges by adopting evidence-based strategies that transformed the Emergency Department (ED) and enhanced innovative, patient-centered care, as well as revenue and efficiency.🔹Patient Care Services & Outcomes 🔹➤ Cut the ED mental health admission rate from ~45% to <15%, transforming the patient experience by blending crisis intervention, observation services, and innovative care strategies.➤ Drove a 15%+ improvement in ED efficiency as a key stakeholder in the design, function, process development, pro forma, budgeting, programming, and staffing of the unit.➤ Partnered with quality, EPIC, nutrition, finance, operations, IT, pharmacy, and analytics teams as well as architects and hospital partners to optimize EmPATH workflows and patient experiences.🔹Leadership, Vision & Growth🔹➤ Coordinated an 8-hour orientation for all EmPATH employees, establishing a clear vision and role functions.➤ Obtained a $3.5M increase in capital to support patient volumes in Fairview Southdales' ED during a challenging economic environment by building a strong business case.➤ Accelerated revenue growth by 80%, delivering a return on investment by year 2 of EmPATH unit operations.🔹Capacity & Efficiency Outcomes🔹 ➤ Expanded Behavioral Emergency Center operations to align with a 24/7/365 model, resulting in a 25% increase in bed capacity and 20% improvement in patient throughput.🔹Operational & Care Continuity 🔹➤ Played a key role in boosting collaboration and consensus during the 9-month MNA contract negotiations. Brought in 800+ agency nurses to ensure care for patients during the 3-day strike.➤ Filled 100% of department positions during a substantial staff shortage, recruiting 40 new employees while onboarding mental health RNs and PAs to foster a more empathetic ED culture. Show less

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  Allina Health

  Mar 2024 - now

  Patient Care Director

  Director of Emergency Department, Inpatient Mental Health, Respiratory & Sleep Services at United Hospital, part of Allina Health.