Rachel Andersen

Experience

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  GW Women in Business

  Sept 2011 - Dec 2011

  Director of Corporate Social Responsibility

  Worked closely with the GW Office of Community Service to organize an Adopt-a-Family philanthropy event, sponsored by Delliote.

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  International Trade Administration

  Oct 2011 - Dec 2011

  Western Hemisphere Office Intern

  I completed a semester long internship in the U.S. and Foreign Commercial Services Office of the Department of Commerce. One of my most important responsibilities there involved streamlining the presentation of South American country budgets and expenses to allow others to more efficiently take in the information.

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  Runa

  Jun 2013 - Aug 2013

  Agro-Forestry Research Intern

  Researched cultivation techniques of guayusa and similar plants to share best practices with local growers.Secured grant funding to build a local compost site, reducing the organic waste generated by Runa employees and using the end product as fertilizer for the company's farm.Strategically established grassroots relationships with local farmers to grow the network of farmers in Runa’s supply chain.

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  Planet3

  Jan 2014 - May 2014

  Content and Strategy Intern

  Designed the layout of the website and wrote content to present PLanet3's (formerly known as EarthNet at the time) mission, product, team attributes, and environmental and educational impact. Conducted market research of online environmental platforms and recommended a platform that was well-received by the co-founders and ultimately was incorporated into the game’s design plan. Researched foundations based on grant opportunities and compiled a list of grant applications according to compatibility with EarthNet's environmental and educational mission. Show less

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  Mentor Capital Network

  Jun 2014 - Dec 2015

  Program Coordinator

  MCN is a non-profit mentoring program for social entrepreneurs. Reported to the Executive Director, led marketing efforts and high volume applicant selection, managed volunteers, and ran mentor-mentee networking events.Key Accomplishments:Successfully recruited, trained, and managed 30 volunteers for a 500-attendee conference at the United Nations.Developed and executed marketing and outreach strategies to increase applicant volume for the Business Plan Competition resulting in a 50% increase in applicant turnout over the previous year. Researched and identified twenty potential partner organizations through which we promoted the program. Spearheaded program for participants to discuss business challenges with mentors, leading to improved mentor-mentee relationships and concrete business advice to tackle the challenges.Conducted due diligence of mentor applicants and researched hundreds of mentors’ backgrounds to characterize their skills and knowledge, allowing us to make the best possible mentor-mentee matches. Show less

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  StartingBloc

  Feb 2015 - Feb 2015

  Fellow

  Selected as one of 70 young leaders from around the world to participate in the 2015 LA StartingBloc Institute for entrepreneurs, activists, bridge-builders, students and other change-makers. I completed an intensive, 5 day experience that still today empowers me to drive positive social change across sectors.

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  Aliya Financial Technologies & Analytics

  Dec 2015 - Dec 2017

  Led the Scrum Team through product delivery for the company's first client, securing a $3 M deal.Defined and implemented an Agile approach to execute & continuously improve delivery while promoting an environment of experimentation and innovation, maintaining teams ability to self-direct.Identified pain points in communication between teams and cultivated cross-functional communication plan to slash delivery time by 30%.Partnered with Product Owner to groom backlog, lead scrum ceremonies, and remove impediments.Produced release burndown charts, manage all Scrum boards (physical or virtual). Show less As the Customer Engagement manager, I was responsible for defining and documenting our approach and policies for handling all aspects of the customer service program. Volunteered to establish a new office to house our call center including selecting appropriate hardware and software and setting up the operating facilities.Key Accomplishments:Created the customer engagement program for Series A funding including user personas, user stories, training materials, and call scripts. Completed a full-fledged 3-year business plan, and prototyped a new career engagement platform.Completed the end-to-end buildout of the Austin Office and met all functional, technological, aesthetic, and security requirements for multiple functional teams by the move in date and under budget, while managing a team of three. Negotiated services and pricing to acquire 3rd party services on time for move-in. Show less

  • Scrum Master

    Jun 2016 - Dec 2017

  • Customer Engagement Manager

    Dec 2015 - Jun 2016
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  Palladio LLC

  Jan 2018 - Oct 2018

  Project Manager

  Directed the development team to deliver a large impact project - new ecommerce site.Successfully shipped 200 unique product units, accomplishing product launch readiness.Secured budget to install equipment, facilitating full time production, doubling output of production team.Devised a solution to streamline the purchasing & inventory management processes which garnered senior leadership support.

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  GES - Global Experience Specialists

  Jan 2019 - Oct 2019

  Senior Operations Coordinator

  Perform operations and logistics activities in support of over 40 showsite and warehouse productions per year.Assimilate tradeshow and freight industry standards and practices. Restructured data gathering processes to improve forecasting/tracking of freight, labor, and show materials.Resolve any and all exhibitor/freight carrier concerns in an expedited and helpful manner.

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  Proliance Consulting

  Oct 2019 - Feb 2020

  Release Coordinator at Tableau
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  Tableau Software

  Feb 2020 - Apr 2020

  Release Coordinator

  Refine and drive release process for Tableau's Business Technology teams, ensuring smooth delivery of products and services. Managed deployment tracking, resource planning for releases, cross-departmental coordination, troubleshooting and post-mortem reviews.

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  Salesforce

  Apr 2020 - now

  Release Manager