Cheryl Lynn Leaf, MSHRM

Experience

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  Gap Inc.

  May 2006 - Apr 2009

  Customer/Employee Relations Manager

  Managed an exciting employee experience through coaching, friendly competition and incentive program (Staffing 35 – 50 individuals depending on organizational needs), included the following:• Direct liaison for all customers and employee concerns, while collaborating and reporting to upper management • Led and participated in weekly/monthly conference calls that discussed future of our business plans, sales, employee evaluations and employee morale and other pertinent topics• Complied with payroll and operating standards set by the company • Conducted new hire interviews and training for all staff members Show less

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  Philadelphia Prison System

  Apr 2009 - Jul 2013

  Correctional Officer

  Provided daily supervision for inmates incarcerated at the Philadelphia Detention Center, documented transfers, admissions and discharges for main and medical facilities: facilities housed over 1400 inmates, essential functions include: • Role as first responders to inmates social, emotional/ mental concerns and disturbances• Submitted referrals for inmates who appeared or expressed suicidal thoughts• Referred inmates to academic and/or extra-curricular activities• Created professional documents such as sick call, court sheets and nightly census sheet for the facility• Escorted inmates to court, daily doctors’ visits and emergency ambulance escorts• Worked with a diverse group of clients, exercised and supervised inmates with mental disabilities, physical disabilities and suicidal behaviors Show less

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  T-Mobile

  Mar 2014 - Oct 2015

  Retail Store Manager

  Currently I am the Retail Store Manager at one of the most frequently visited locations and tourist areas of T-Mobile in PA, King of Prussia Mall. I manage a staff of employees, made up of Retail Associate Managers, Career Development Candidates and Retail Sales Reps. After working side by side with my store manager and exceeding T-Mobile’s expectations as an Associate Manager I was promoted to Retail Store Manager (RSM) within 6 month to the 2nd largest store (gross profit), out of 12 in our district and I also became a part of an elite group of stores that represented the top 30 producing retail location in my district, out of 144 stores. I manage a staff of employees, made up of Retail Associate Managers, Career Development Candidates and Retail Sales Reps. Along with the traditional responsibilities of a Manager (coaching, customer service representatives, scheduling, supervising, instructing, conflict resolution, and performance evaluators) we also act as the HR Department, the Comp and Benefits Department and as a Social Work consultant. As T-Mobile handles most of their business through a wireless connection, RSMs are now our staff’s direct contact for their payroll concerns (PTO/benefits/compensation/leave eligibility) and any other general HR concerns they may need answers to. It is my job to keep them updated on the Federal and State laws that may affect their job position. Show less

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  Primark Stores Limited

  May 2016 - Apr 2018

  HR Generalist - People & Culture
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  Inglis

  Feb 2019 - Jun 2024

  • Human Resources Manager

    Nov 2022 - Jun 2024

  • Senior Human Resources Business Partner

    Feb 2019 - Nov 2022
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  Philadelphia Museum of Art

  Feb 2024 - now

  Director, Human Resources

  As the Director, Human Resources at the Philadelphia Museum of Art, I lead the development and implementation of museum-wide HR initiatives that support our mission and strategic plans. I focus on fostering a positive working culture that aligns with our values and enhances employee engagement.My role involves partnering with senior leaders from diverse departments such as Conservation, Design, Facilities, Finance, Education, Marketing and others to establish effective management practices. I manage a dedicated HR team, overseeing talent acquisition, performance management, employee relations, labor relations, benefits, compensation, and training. My work also includes ensuring compliance with regulatory requirements and collective bargaining agreements, managing the grievance process, and participating in union negotiations.In addition to these responsibilities, I provide strategic direction and support to the HR team, streamline operational processes, and contribute to the museum’s internal committees. I am committed to promoting a collaborative environment and achieving results through innovative problem-solving and building strong relationships with internal and external stakeholders. Show less