Ace Gerald Dimatulac

Experience

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  Unilever

  Oct 2003 - Feb 2004

  On The Job Trainee

  On The Job TraineeUnilever Philippines1351 UN Avenue, Paco, ManilaOctober 6, 2003 – February 29, 2004

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  PSPC / Unilever Philippines

  Mar 2004 - Sept 2009

  IT Specialist

  Assigned To:Unilever Philippines1351 UN Avenue, Paco, ManilaUnilever RFM Ice Cream Inc. (formerly SELECTA)Manggahan Life Industirial Park, Manggahan, Pasig CityMarch 1, 2004 – September 11, 2009Responsibilities:Assigned as Local IT Helpdesk Support- Troubleshoots hardware, software and network problems- Supports users personally, through phone, e-mail or via remote system using Dameware or Remote Desktop- Receives and logs calls to Remedy Ticketing System- Assigned in different Unilever Events like trainings, seminars and awardings held in different hotels and provinces asa Technical Support- Assigned in different Unilever Distributors and Selecta Depots as an IT Support- Setup and support Infocus, Livemeeting, Webconference and Teleconference held within or outside UnileverAssigned as Data Center Assistant- Handles daily, weekly and monthly back-up (Data and Application Database)- Handles restoration of data and application database using Legato- Assists in monitoring and maintenance of servers- Coordination and assistance with the Regional Support, Application Support and Supplier regarding server concerns- Have been part of different Unilever IT ProjectsProject Helix 2004 (XP Team)a. Upgrading of desktops and laptopsb. Upgrading of Operating System from Windows NT 4 to Windows XP 1.1 Service Pack 1Project Odyssey 2006 (Odyssey Team)a. Upgrading of desktops and laptopsb. Upgrading of Operating System from Windows XP 1.1 Service Pack 1 to Windows XP 1.3 Service Pack 2c. Upgrading of MS Office (Excel, Powerpoint, Word, Access and Outlook) from 97 version to 2003 versiond. Upgrading of mail server from IMAPSP to Exchange ServerProject Solomona. Installation of Solomon System to Unilever and Selecta distributors nationwideb. Installation of Windows 2000 Server and joining their workstations to domainc. Installation of SQL 2000 and back-up and restoration of databasePreventive maintenance and inventory of Unilever IT assets Show less

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  Maersk Global Service Centres

  Sept 2009 - Jan 2012

  Tier 2 Service Desk SpecialistMaersk Global Service Center24th floor Wynsum Corporate Plaza, Emerald Ave., Ortigas Center, Pasig City(Promotion from Tier 1 Service Desk Specialist)August 23, 2010 – January 31, 2012Responsibilities:- Handles all critical and high priority incidents including VIP users- Handles and validates user’s escalations and complaints including root cause analysis- Assists in handling complicated issues and do research to provide solutions- Assist in generating daily reports for the Team Leader- Conducts technical trainings as needed- Works in 24/7 shifts Show less Tier 1 Service Desk SpecialistMaersk Global Service Center24th floor Wynsum Corporate Plaza, Emerald Ave., Ortigas Center, Pasig CitySeptember 14, 2009 – August 22, 2010Responsibilities:- Supports Maersk employees in different clusters (Southeast Asia Cluster, Eastern Mediterranean/Africa Cluster, Latin America Cluster)- Supports users through phone, e-mail, chat using Office Communicator or via remote system using Dameware- Receives and logs incidents to Remedy Ticketing System. Assigns incidents to appropriate level 2 or other support team if needed.- Handles ageing and critical incidents- User management using Active Directory- Queue Handler in ticket distribution- Works in 24/7 shifts Show less

  • Tier 2 Servicedesk Specialist

    Aug 2010 - Jan 2012

  • Tier 1 Service Desk Specialist

    Sept 2009 - Aug 2010
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  Hewlett Packard Enterprise

  Feb 2012 - Jun 2017

  Messaging and Collaboration Engineer (Level 2)Hewlett Packard Enterprise10th floor Intellectual Property Center, Upper McKinley Hills, Taguig CityMessaging and Collaboration Team – Nokia/Alcatel-Lucent AccountMay 12, 2014 – June 30, 2017June 1, 2016 (Promoted from L1 to L2)Responsibilities:- Administering exchange, mobile messaging, active directory, email security (Websense), office 365 (lync, sfb, office and exchange online), mail relays, sendmail, listserv and sharepoint- Server monitoring (application and hardware)- Incident and service request management- Handles and validates user’s escalations and complaints- Handles critical and high priority incidents including VIP users- Provides reports and ad hoc requirements as needed by the Team- Works in 24/7 shifts Show less Sr. Technical Support EngineerHewlett Packard Philippines9th floor Intellectual Property Center, Upper McKinley Hills, Taguig City(Redundated from Maersk and absorbed by HP)Global Servicedesk Team – Maersk AccountFebruary 1, 2012 – May 11, 2014Responsibilities:- Handles all critical and high priority incidents including VIP users- Handles and validates user’s escalations and complaints including root cause analysis- Assists in handling complicated issues and do research to provide solutions- Assists in generating daily reports for the Team Manager- Conducts technical trainings as needed- Works in 24/7 shift Show less

  • Messaging and Collaboration Engineer (Level 2)

    May 2014 - Jun 2017

  • Senior Technical Support Engineer

    Feb 2012 - May 2014
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  DXC Technology (Philippines)

  Jul 2017 - now

  Unix/Linux EngineerDXC Technology (formerly Hewlett Packard Enterprise)3rd floor Intellectual Property Center, Upper McKinley Hills, Taguig CityUnix/Linux AAT/L3 Team – ITO/EAO Shared AccountsMay 3, 2021 – PresentResponsibilities:- Provide support on Unix/Linux (Rhel,Suse,Oracle) and Cloud (VPC, VMWare, AWS, Azure, Google) Infrastructure- Build and provision newly deployed VM and physical servers- Conduct OS kernel patching/update, software installation, user/volume/filesystem management, network configuration and tuning- Analyze and resolve escalation raised by RST/L2 team, customer, vendor and other application/infra teams within service level of agreement- Coordination with datacenter team and vendor for any hardware related issue of the server- Identifies and document potential issues, and prepare corrective and preventative action plans- Provides reports and ad hoc requirements and trainings as needed by the team and customer- Incident, Request, Change and Problem Management Show less Storage and Backup EngineerDXC Technology (formerly Hewlett Packard Enterprise)3rd floor Intellectual Property Center, Upper McKinley Hills, Taguig CityBUR RST/L2 Team – ITO/EAO Shared AccountsJuly 1, 2017 – May 2, 2021Responsibilities:- Administering backup and restore using Data Protector, Netbackup, Commvault and Networker- Backup and restore for Unix/Windows Servers, VMWare, SQL, Oracle, SAP and HANA Databases- Managing and troubleshooting of high end, midrange and virtual tape libraries- Troubleshooting backup related problems and alerts monitoring- Proactive health checks of backup and platform infrastructure- Working with datacenter team and vendor to do tape media management- Works in 24/7 shifts Show less

  • Unix/Linux Engineer (AAT/L3)

    May 2021 - now

  • Storage, Backup, Wintel and Unix Engineer (Level 2)

    Jul 2017 - now