Sofia Alexandraki

Experience

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  Alpha Bank

  May 1999 - Dec 1999

  HR Development Partner

  Design and implementation of development programsEmployee career path monitoring

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  Kantor

  Jan 2000 - Oct 2001

  Management Consultant

  HR, Banking and Reorganization Specialist

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  CSO Consultants

  Oct 2002 - Jan 2004

  Human Resources Project Officer

  Finance and HR specialist

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  Unilever

  Feb 2004 - Aug 2005

  Management Accountant

  Budgeting & Reporting

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  Pfizer

  Sept 2005 - now

  Leads Global Commercial Operations Service Centers and Global Service Delivery and Knowledge Management Platforms. Develops innovative strategies to optimize resource allocation, team talent & skills, service quality, efficiency through standardization and automation, and internal client satisfaction, while driving continuous process improvement initiatives. Ensures seamless integration of operations, adherence to global standards and effective global expansion of shared service support. Leads Sales and Marketing commercial service delivery change management and optimization, through company-wide digital transformation, designing, project managing, implementing, continuously improving, and reporting key insights on novel, global, knowledge consolidation and service delivery platforms. Planning and delivery of multi regional detailed deployment plans for the company's new digital channel capabilities (web, email, remote detailing)Markets: Austria, Greece, Ireland, Norway, Switzerland Responsible for managing all brand/company communications through digital channels, setting up, selling and executing a vision, from delivering stand alone projects to integrated campaigns, developing brand/company presence. Projects involve:- iDetailing- Tele-detailing- Webinars- Self detailing- Customer web portals- Emailing planning, design & execution- ePermissions collection and storage Women's healthOsteoporosis Lipitor LBMBusiness Development Business DevelopmentMarketing EffectivenessMarket Research Budgeting & Reporting

  • Commercial Operations - Global Service Delivery Solutions Lead

    Jun 2023 - now

  • Commercial Ops - Service Delivery & Knowledge Management Platforms Global Lead (Director)

    Jul 2016 - May 2023

  • EU Multi Channel Marketing Operations Sr Manager

    Nov 2014 - Jun 2016

  • Digital Marketing Manager & Local Business Development Lead

    Apr 2012 - Oct 2014

  • Osteoporosis Country Brand & Greece Business Development Lead

    Apr 2011 - Mar 2012

  • Lipitor Local Brand Manager & Business Development

    Apr 2009 - Mar 2011

  • Market Analytics Manager & Business Development

    Oct 2007 - Mar 2009

  • Business Finance Partner

    Sept 2005 - Sept 2007