Ashu Asif

Experience

• 

  Airtel

  Jan 2012 - Jan 2013

  Online service Manager

  ustomer service managers ensure that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organisation they work for.They may work at various levels, from head office to the front end of the business and in most cases will be:helping to develop and implement a customer service policy for an entire organisation;finding ways to measure customer satisfaction and improve services;managing a team of customer services staff;handling face-to-face enquiries from customers.ResponsibilitiesAlthough the work varies, depending on the type and size of the employing organisation, typical activities are likely to include some or all of the following:providing help and advice to customers using your organisation's products or services;communicating courteously with customers by telephone, email, letter and face to face;investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;issuing refunds or compensation to customers;keeping accurate records of discussions or correspondence with customers;analysing statistics or other data to determine the level of customer service your organisation is providing;producing written information for customers, often involving use of computer packages/software;writing reports analysing the customer service that your organisation provides;developing feedback or complaints procedures for customers to use;improving customer service procedures, policies and standards for your organisation or department;meeting with other managers to discuss possible improvements to customer service;being involved in staff recruitment and appraisals;training staff to deliver a high standard of customer service. Show less

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  トヨタ自動車株式会社

  Apr 2014 - now

  Network engineers may work internally as part of an organisation's IT support team, or externally as part of an outsourced IT networking consultancy firm working with a number of clients.Other job titles used to refer to this kind of work include:network/helpdesk support;support/security/systems engineer;IT/systems support engineer;network administrator;first/second-line support;network architect;VoIP/Cisco engineer.Types of networkYou could work with a variety of network types, such as:LANs - local area networks, linking a limited area such as a home, office or a small group of buildings;MANs - metropolitan area networks, linking a large area such as a campus or city;WANs - wide area networks, which link nationally or internationally;WLAN - wireless local area network;GANs - global area networks, combining all of the above with satellite mobile-communication technologies;SAN - storage/system/server/small area network;CAN - campus/controller/cluster area network;PAN - personal area network;DAN - desk area network;VoIP - voice over internet protocol network.ResponsibilitiesResponsibilitiesDuties will be influenced by the size and sector of the employing organisation. For example, in a large investment bank you may have specific responsibility for one area of the system. In a small company, the engineer may need to trouble-shoot for any IT-related problem that arises.General tasks include:establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards;the design and implementation of new solutions and improving resilience of the current environment;maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation;undertaking data network fault investigations in local and wide area. Show less

  • Network Engineer

    Dec 2014 - now

  • Network Engineer

    Jan 2014 - now

  • IT Engineer

    Apr 2014 - now
• 

  日産自動車株式会社

  Aug 2017 - now

  Computer Science Engineer

  proud to be a kashmiri

• 

  Hyundai Motor India Ltd.

  Aug 2021 - now

  Information Technology System Manager