Hetal Patel

Experience

• 

  Verizon Wireless

  May 2000 - Dec 2018

  Technical leader for Voice over LTE (VoLTE) systems including Telephony Application Server, Session Router and Session Border Controller. Develop, implement product roadmaps to improve product performance, functionality and program profitability by collaborating with vendors. Manage lab environments, testing and refining new hardware and software before production installation and deployment for seamless and positive customer experience. Analyze hardware and software design, features and enhancements to develop test plans to effectively confirm the successful deployment and operation of the products. Create and publish functional and technical requirements. Show less Engineering and implementation of switch translations for multiple Nokia MSCs, Telephony Application Server, Session Routers and Session Border Controllers to support growth, networking and new technology. Configure standard tasks such as call routing for circuit and packet session control protocols with the goal of supporting end-to-end routing across circuit and packet domains. Implemented new features and major initiatives such as Circuit to Pakcet coversions, Network to Network Interface (NNI), VoLTE, IP Peering initiatives etc. Resolve complex routing issues as well as provide first tier technical support to engineering, operations and the Network Repair Bureau. Ongoing operation and maintenance in accordance with the LERG, FCC and VZW standards. New product and software implementation, trial and roll-out for new products, features and equipment. Develop and update written documentation of all work performed and creation of Method of Procedure documents where required. Show less Engineering and implementation of switch translations for Nokia MSCs. Accountable for designing, provisioning, monitoring and maintaining end to end call routing to support growth. Perform data analysis and provide recommendations to achieve least cost routing for traffic redesign. Key contributor in new Nokia Mobile Switching Center (MSC) turn up. Support testing, implementation and maintaining E911, Peering partners and directory assistance (411) services. Ongoing trouble ticket review, analysis and resolution of service and revenue impacting network issues. Show less

  • PMTS - VoLTE Maintenance Engineering

    Aug 2017 - Dec 2018

  • Principle Engineer - Translations

    Feb 2012 - Aug 2017

  • Engineer IV - Translations

    Jan 2001 - Feb 2012

  • Intern - Operations

    May 2000 - Jan 2001