James Masch

Experience

• 

  Wawa Inc

  Jul 2007 - Jun 2012

  Store Manager

  Joined this convenience store chain as an assistant store manager in Horsham before being promoted to general manager of the Krewstown Road store in Philadelphia in July 2010. This store that was in disarray with sales down 6% and inventory shrink & food waste through the roof prior to arrival. Turned it completely around.• Earned the “Best of the Best” award in 2010 and 2011 – selected out of 300+ candidates across the region• Nearly doubled the monthly sales volume over the last 2 years in the Krewstown Road store• Oversaw up to $170,000 in total monthly sales in the Horsham location (fuel plus in-store sales)• Averaged 124% of the sales plan as a GM and 115% as an assistant – led both stores to 2nd in the district• Increased profit 9-13% per year in each location – drove Krewstown Road from 10th to 3rd in the district• Drove customer survey scores from 67% to 98% in Krewstown Road and 76% to 93% in Horsham• Raised the average mystery shop score from 80% to 96% – improved from 8th to 2nd in the district• Increased employee satisfaction scores from 53% to 92% in Krewstown Road and 71% to 97% in Horsham• Drove food safety & sanitation audit scores to 98% in Krewstown Road and 96% in Horsham• Lowered the food spoilage rate from 13% to 4% in Krewstown Road and from 18% to 6% in Horsham• Reduced overall shrink from 22% to 5% in Krewstown Road and from 6% to 2% in Horsham• Selected to support the area manager by overseeing 4 other locations and training & coaching managers• Served as a primary area trainer – trained and promoted 45+ associates to management positions• Honored with the “Store of the Year” award in recognition of extraordinary improvements• Rated as “exceeds expectations” on performance reviews (highest possible rating) Show less

• 

  Banana Republic

  Jul 2012 - Apr 2013

  Store Manager

  Recruited by the district manager to take over and turn around an underperforming location at Oxford Valley Mall that was suffering from very low traffic, weak standards, a lack of accountability, and poor customer engagement.• Grew sales 8% vs. LY and profit 4-6% per quarter while driving customer survey scores from 48% to 85%• Raised the customer credit application rate by 150% (a major profit driver) – led the district in peak season• Improved all other metrics including conversion (+5%) and average units-per-transaction (+10%) Show less

• 

  Walmart

  Dec 2013 - Nov 2015

  Store Co Manager

  Turned around an underperforming 250,000 square foot supercenter in Willow Grove that served as a home office store and management training center for the Philadelphia market. Provided leadership, direction, coaching, and support to a team of 12 assistant store managers, 29 department managers, and 350 associates.• Increased the annual sales volume in this high-profile store from $85M to $145M in just 2 years• Surpassed the sales plan by double digits each year; increased profit margins by double digits each year• Increased the average sale by more than 60% – improved from $75 to $125• Drove customer satisfaction scores from 65% to more than 100% of goal within the first year• Raised associate satisfaction scores from 54% to 86% while reducing annual turnover from 150% to 70%• Lowered shrink from 5% to consistently less than 3% – saved more than $1.5M per year• Maintained high safety standards (485 straight days without an accident in a building with 350 associates)• Selected to oversee operational planning & execution in the market due to exceptionally high standards• Trained leaders in all stores on operational compliance – drove audit scores to a consistent 90%+• Trained/promoted 12 assistant managers and 20 department managers internally; hired 100+ associates• Created a successful mentoring and talent development program that rolled out to multiple stores Show less

• 

  T-Mobile

  Nov 2015 - now

  Manager

  Led the York & Aramingo store from 1200th to the top 100 on the company’s overall leaderboard:• Improved from 10th to 1st in the district for overall results (the first time this store finished 1st in 10 years)• Doubled sales from $1.5M to $3.5M – improved from 1900th to the top 150 company-wide• Achieved 118% of the sales plan – improved from 10th to 4th in the district for sales results vs. plan• Drove customer satisfaction scores from 70% to a consistent 90% – improved from 8th to 2nd in the district• Raised employee satisfaction scores from 68% to 92% – improved from 8th to 2nd in the district• Reduced shrink from 3% to just 0.5% of sales – improved from 4th to 1st in the districtLed the Broad & Champlost store from 1500th to 85th on the company’s overall leaderboard:• Improved from 8th to 1st in the district (8 stores) and 415th to 12th in the region (485 stores) since 2018• Doubled sales from $3M to $7M – improved from 1726th to the top 100 in the company• Achieved 150% of plan in 2019 and 125% in 2020 – improved from 7th to 1st in the district for sales results• Improved every other metric – lifted the store from 7th to 1st in the district for customer conversion• Drove customer satisfaction scores from 56% to 93% – improved from 6th to 3rd in the district• Increased employee satisfaction scores from 72% to 96% – improved from 5th to 2nd in the district• Reduced inventory shrink from 4.5% to 1.5% – improved from 5th to 2nd in the districtAppointed district leader for operations/training due to consistently high standards and strong results:• Trained 18 store managers and assistant store managers on operational best practices and reporting• Trained 8 new assistant managers on every aspect of the business including sales, service, and operations• Rated as “exceeds expectations” on all performance reviews (highest possible rating) Show less