GOURAB SINHA

Experience

• 

  Renaissance Info Web Pvt. Ltd

  Apr 2019 - Jan 2020

  Business Development Executive

  Worked as a Business Development Executive in Renaissance Info Web Pvt Ltd. Kolkata Sec-V, From April 2019 to Jan 2020. I have succeeded in meeting my target, have given higher sales to the company. My responsibility was there, Client Handling Main tasks include online bidding, understanding the client projects, working on business development, Understanding the business & technical requirements of prospects & mapping it with the most effective solution available.Maintained customer relationship & increase revenue growth from existing accounts. Show less

• 

  Tata Communications

  Jan 2021 - now

  Managing all types severity cases but majorly focused on total loss / link down.Coordination with internal teams who are responsible for last mile follow-ups and at times coordinating directly with providers while on troubleshooting call.Concluding resolution with detail RFO (Reason for Outage). Managing Products such as MPLS, ILL, SDWAN.Escalation Handling, Joining Customer Bridges With Priority One Case Handling.Preparing Detailed Report for Root CauseAnalysis i.e. RCA Extremely good to managed customer in the Bridge. Show less

  • Senior L2 SD-WAN Engineer at Tata Communications

    Dec 2024 - now

  • Engineer

    Mar 2022 - Dec 2024

  • Network Engineer

    Jan 2021 - Mar 2022