Brandon H.

Experience

• 

  US Army

  Nov 2016 - Jun 2022

  Intelligence Analyst

  • Managed administrative records for 72 personnel, establishing a weekly tracker that improved oversight and accountability, demonstrating proficiency in record management and implementing tracking systems.• Provided analytical support to the CI team during training operations, enhancing overall readiness by 30%, highlighting analytical skills and ability to improve operational efficiency through data analysis.• Reviewed and edited intelligence reports from four HUMINT Collection Teams, resulting in expedient, error-free reporting distributed throughout operational areas, showcasing attention to detail and quality assurance skills applicable in data analysis and reporting.• Orchestrated the rapid mobilization and outload of personnel and equipment for two overseas deployments, maintaining accountability for valuable equipment and ensuring seamless logistical operations, showcasing organizational and logistical expertise applicable in IT project management.• Implemented and maintained a company vehicle maintenance tracker, increasing maintenance feedback by 50% and improving situational awareness for soldiers and leadership, demonstrating proficiency in data tracking and analysis applicable in IT asset management.• Provided Guardian Angel support for more than 30 outside-the-wire military source pickups, ensuring the security of personnel and equipment during Military Source Operations, showcasing risk management and security awareness applicable in cybersecurity roles.• Exhibited outstanding performance and dedication in the G2 Collection Management section, providing intelligence support to operations planning and producing daily collection plans and requests, highlighting strong analytical skills and ability to support decision-making processes, essential in IT data analysis and decision support roles. Show less

• 

  TEKsystems

  Aug 2022 - now

  • Efficiently manage Enterprise ticket request distribution, workload balancing, and skillset development by effectively distributing tickets which not only reduced request completion time but also increased staff productivity and customer satisfaction scores.• Conduct hardware troubleshooting for computers, printers, and peripherals, minimizing user downtime and ensuring seamless operations across the organization.• Address software issues promptly, minimizing user downtime and contributing to uninterrupted organizational operations.• Execute network troubleshooting for multiple users, ensuring smooth communication lines and data transfer for sustained organizational success.• Administer Active Directory by overseeing account creation, deletion, and management, ensuring compliance with cybersecurity standards for network access.• Cultivate positive customer relationships, ensuring exceptional service delivery for their IT needs and inquiries.• Provide targeted ticket assignments to team members, fostering continuous skill development and mitigating burnout.• Collaborate with the cyber team to identify network vulnerabilities, promptly implementing patches and fixes to uphold organizational information security standards.• Implement proactive measures to prevent recurring technical issues, leading to a reduction in overall support requests and improved system reliability.• Contribute to the development and maintenance of internal knowledge base articles and documentation, facilitating efficient problem-solving for both team members and end-users. Show less

  • Network Engineer

    Apr 2024 - now

  • Help Desk Technician

    Aug 2022 - Apr 2024