Lance J. Franklin II, LMSW

Experience

• 

  Central Michigan University

  Feb 2007 - May 2008

  Multicultural Advisor

  Responsible for building rapport and fostering open communication with all students living in the assigned football residence hall; ensured safety of residents by monitoring building for inappropriate activities that violated the resident hall policies and by participating in on-going emergency protocol training; and, conducted monthly educational programs and events.

• 

  Wireless Zone Foundation For Giving

  Jan 2010 - Jan 2011

  Sales Representative

  Developed strong knowledge of products and customer groups to successfully market; served as a liaison between the company and its customers, establishing long-lasting impressions; and, responsible for trouble-shooting and setting up hardware/devices.

• 

  Virginia Tech

  Jun 2010 - Aug 2010

  Summer Research Intern

  Developed guidelines for haptic-thermal device for visually impaired; collected research and data from numerous peer-reviewed journals, with an emphasis on psychology; and. created a measure of learning for experimental protocol.

• 

  Automobile Acceptance Corporation

  Feb 2012 - Feb 2013

  Responsible for interviewing customers for GILA loans; educated and sold benefits of title pawn refinance program to potential customers; and, thoroughly verified applicants’ employment, residential and driving histories with usage of credit applications and gratis reports. Selected to cross-train as an Investigator for professional development purposes under Franchise department; contacted dealerships to ensure all criteria and procedures were accurately completed for consumer loans.

  • Courier/Call Center Rep

    Jan 2011 - Feb 2013

  • Investigator

    Feb 2012 - Jun 2012
• 

  State Farm

  Feb 2013 - Aug 2015

  Responsible for interviewing clients and determining liability based on facts of loss; issuing payments; and, escalating complex claims to proper specialists for resolution. Communicated with customers over telephone, documented loss information, recognized as a top performer, assisted in training new associates and maintained a 92% average on customer service and claims protocol evaluations.

  • Express Claims Associate

    Mar 2015 - Aug 2015

  • Initial Loss Reporting (ILR) Claims Associate

    Feb 2013 - Mar 2015
• 

  University of Maryland

  Feb 2016 - Dec 2022

  Parking Enforcement Associate

  Patrolling campus, ensuring drivers follow rules of road; and, enforcing lot assignments through ticket writing;

• 

  SMYAL

  Aug 2021 - Jul 2022

  Clinical Social Worker
• 

  United Way

  Oct 2022 - Feb 2023

  Community Resource Specialist
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  Maryland Family Resource, Inc.

  Mar 2023 - now

  School-based Therapist