Brian Turner

Experience

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  CBI

  Nov 1997 - Apr 2000

  CAD Technician
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  EchoStar Satellite Services L.L.C.

  May 2000 - Jul 2006

  Workforce Manager/Operations Manager
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  Dish Network

  Jul 2006 - Nov 2016

  Description─ Strategic direction to a multi-million-dollar and 100,000 sq. ft. sales, technical, and customer service call center consisting of 670 employees─ Execution of continuous process improvement throughout the customer service network ─ Planning and implementation of operational objectives and work plans along with short- and long-term strategic planning─ Delegation of assignments to subordinate managers while overseeing monthly and annual costs under budget─ Facilitation of annual performance reviews for subordinate managers and management of talent throughout the year─ Spearheading of multiple corporate CSC incentives for 10 sites, such as reduction of attrition, creation of attendance and time off policies, as well as onboarding/mentoring of new and high-potential general managers and directors─ Significant improvement of talent planning and recruitment, employee engagement and development, as well as key performance indicators (KPIs) management─ Expert identification of risk behaviors; interview of modifications, opening door of policy; and integration of improvement of employee environment, thus decreasing employee turnover by 41% within three years Show less ─ Administration of daily operations of an inbound and outbound customer retention center with over 450 employees, focusing on the performance enhancement through various practices─ Supervision of four operations managers and teams’ performance regarding cost per save and customer save rates─ Fulfillment of various tasks, which include providing recommendation for improvement; executing performance appraisals; and completing quarterly performance reviews─ Establishment of an award-winning Hopper receiver through recommendations for website reformat and purchase of blockbuster for streaming content as the project manager for the 722/922 receiver user interface (UI) redesign Show less

  • Site Director

    Aug 2010 - Nov 2016

  • General Manager

    Jul 2006 - Aug 2010

  • General Manager

    Jul 2006 - Aug 2010
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  J & J Sales and Salvage

  Jul 2017 - now

  Managing Partner and Director of Business Development
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  Community Health Center of the NRV

  Feb 2024 - now

  Member Board of Directors