Darwin Rishi

Experience

• 

  TransGenez

  Feb 2010 - Jul 2012

  Senior Business Analyst

   Sales and Retention Process. Technical Query Resolutions

• 

  First Advantage

  Sept 2012 - Feb 2015

  Senior Verification Officer

   Background verification for Employment and Education. Quality audits Process Training

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  Capgemini

  Mar 2015 - Feb 2020

  Process Lead / First Line Manager

  Process Training Leading the accounts receivable/collection team for four regions (Australia, New Zealand, Singapore and Malaysia) Trained on DiSC personality assessment created by Harvard university Continues process improvement through Root Cause Analysis Trained on Lean Six Sigma and Kaizen People and Operations Management  Client Relationship Management Process AutomationResponsibilities : People Management Structured career planning Regular feedbacks using sandwich method Leave management  Performance reviews using bell curve Employee assessment using 9-box grid Quality audits Team building activities Operations Management On time reporting and Analysis Preparing aged trial balance and distribution Process improvement through Root Cause Analysis Ensuring SLA & KPI is reached Escalation management Client Management Weekly calls with client Preparing and presenting governance deck  Gap Analysis Show less

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  ZestMoney

  Feb 2020 - Jan 2024

  Soft skills training and managing collections at in-house and vendors across pan India.

  • Training And Quality Manager

    Sept 2022 - Jan 2024

  • Assistant Manager

    Feb 2020 - Dec 2023