Patrick Mathenge

Experience

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  St. George Academy

  Jan 2005 - Jul 2005

  Untrained Teacher

  Worked as an untrained teacher in St.George Academy in Nanyuki, teaching Mathematics, Science and English.

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  Kikuyu Rehab Center

  Dec 2005 - Jul 2006

  Intern
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  Kenya Utalii College

  Mar 2009 - Jun 2009

  IT Assistant

  o Developed and improved interfaces, conducted code reviewso Maintained systems once they are up and running, tested new programmeso Occasionally provided technical leadership to junior IT staffo Offered technical support on Microsoft Dynamics Navision ERP, Micros Fidelio ando Point of Sale terminals (POS) installation and support

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  The Real IPM Company (K) Ltd

  May 2010 - Jun 2018

  IT Strategic & Operational Management:o Planning, preparing and recommending IT strategies and objectives and overseeing execution of the agreed IT strategic plan.o Regularly reviewing IT capacity and skills, resource planning and providing relevant support and recommendations to various departments.o Planning and preparing IT budget.o Coordinating and supervising IT procurement.o Providing IT technical inputs to the management to facilitate effective decision making,o Providing all necessary information and details to the IT Steering Committee and under various discussion points facilitate effective decision making.o Participating as a member in various project steering committees.Management of IT Departmento Reviewing and implementing IT procedures upon approval.o Mentoring and monitoring junior IT staff members and providing feedback to the HR, while monitoring overall achievement of targets against agreed deadlines.o Reviewing / analyzing IT solutions design and execution.o Coordinating / liaising with vendor to monitor and close escalated issues for IT Sections.Projects Managemento Providing technical support / resources for various business projects.o Providing project management for projects initiated under IT.o Providing inputs and recommendations to facilitate designing, review & approval of Requirement Specification Documents (RSDs).o Coordinating System Integration Testing (SIT) and providing technical support for User Acceptance Testing (UAT).o Coordinating and providing support for go-live / handover including user access management, technical manuals and technical trainings.IT Governance, Quality Control & Service Availability:o Monitoring and following up service availability matters internally and externally for systems under IT sections.o Monitoring technology optimization and control activities.o Reviewing contracts and SLAs for IT and business projects to ensure the stipulated terms and conditions are up to standard. Show less Created organizational digital marketing and communications function new to the organization: defining and embedding strategy, organizational resourcing model, governance framework, global common processes, standards and technology toolkit, platform roadmap and driving market impactWorked with field consultants to embed digital marketing in both go-to market approach and innovation.Led the team managing all aspects of digital marketing and channel development.Organisational capability:Strategy: Defined and delivered digital marketing strategy, structured strategy inputs, internal digital maturity model, management reports on progress and impactContracts: Request for Proposals (RFPs), vendor and agency selection, negotiations, Scope of Work (SOW).Budget: Managed marketing and communications budget, with successful business case to secure investment budget for new state-of-the-art digital platforms.Resourcing: Defined organisational model (Kenya and beyond): job specifications, recruitment and performance reviews.Technology: Led in technology vendor selection, platform roadmap (web and mobile apps), release management (business requirements, functional specs, User Acceptance Tests (UATs), deployment, user training and documentation.Organisational competence:Governance: Contributed to a multi-tiered governance framework with operational to strategic considerations.Standards: Led in defining portfolio standards ranging from Search Engine Optimisation (SEO), usability and accessibility.Training: Skills/knowledge audits, curriculum design, course development, learning paths, classroom and webinar deliveryRisk and compliance: Helped embed operational procedures and maintain good stakeholder relations (IT security, legal, privacy) to ensure compliance with legal and regulatory requirements through social media monitoring and crisis communications, online brand monitoring (domain squatting, trademark infringement) Show less Coordinating all acquisitions, installations, maintenance, backup and recovery plans/procedures, upgrades, ICT systems processes and procedures and ICT policy reviewso Making appropriate recommendations on improvements to the Senior Management Teamo Coordinating matters regarding IT infrastructures between the Real IPM offices in Kenya, South Africa, Ethiopia and the United Kingdomo In charge of sales streamlining, optimizing and support for sales networkso Testing software in controlled real situations before it goes live and analyzing user requirementso Supporting and enhancing existing softwares, involved in and contributing to automated test environments Show less

  • IT/IS Manager

    Jun 2016 - Jun 2018

  • IT Systems & Digital Marketing Lead

    Jan 2014 - Jun 2016

  • Systems Administrator

    May 2010 - Dec 2013
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  I&M Bank Ltd

  Jul 2018 - now

  Manage and facilitate the acquisition and development of effective solutions and applications that meet I&M Group requirements. This is through identifying, planning, and coordinating project, systems and technical requirements and variables. Providing direction in resolving technical/operational problems and ensuring project objectives are linked to the bank’s strategy.Manage and facilitate the acquisition and development of effective solutions and applications that meet I&M Group requirements. This is through identifying, planning, and coordinating project, systems and technical requirements and variables. Providing direction in resolving technical/operational problems and ensuring project objectives are linked to the bank’s strategy. Show less

  • IT Services & Change Manager

    Oct 2023 - now

  • Project Manager

    Jun 2022 - Oct 2023

  • Asst. Manager ICT, Strategy & Innovations

    Jul 2018 - Jun 2022