Ushmita Patel

Experience

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  Westinghouse Electric Company

  Aug 1989 - Jul 1990

  External Consultant

  Worked at Westinghouse Electric Corporation to develop a Request Logging and Tracking System. The system provided logging, tracking and resolving requests related to customer needs. It also included monitoring and improving customer service by providing a communication channel to the customer. In addition, designed and developed components of the Pensions/Investment Plan System that provided savings and investment plans for the Westinghouse employees.

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  Johnson & Johnson Health Care Systems Inc.

  Aug 1990 - Dec 1995

  Consultant

  Worked as a external contractor until September 1992, thereafter became an employee. Worked on a major Contract/Notification system for JJHCS. Involved in design, analysis, development of the system to client satisfaction and address immediate business needs. Achieved significant optimization and tuning of JJHCS systems resulting in increase in response times and cost reduction. Received the IT Johnson & Johnson Presidents Award and IRR Award in 1994 for my work performed on the Contract Notification Improvement Team which led to significant cost reductionsIn addition, worked on the Sales and Marketing System and supported critical batch programs/processes as well as reporting needs. The system allowed professional companies and sales force to view the sales data on-line in a variety of ways to help drive business decisions. Show less

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  Johnson & Johnson Corporate

  Jan 1996 - Jan 2012

  Integrations and Reporting Lead for the Workday project. This was an important initiative to execute the HR global strategy for HR Systems and drive Viltals Capabilities such as Talent Management, Compensation and Successfon Planning. Delivered integration, reporting and compliance strategies to drive the solution implementation. Led and project managed integrations and reporting for this initial phase to rollout six ASPAC countries to use the Workday Technology solution. Partnered with implementation partners, global business and IT leads and vendor managed to successfully deliver the solution on time, on budget and to user satisfaction. This initial phase was very important milestone to pave the path for subsequent country rollouts and a stepping stone to build the vital talent capabilities. Show less Business Relationship Manager supporting the Corporate eLearning, Talent and Credo/Employee Engagement business partners. Successfully project managed and flawless execution of SumTotal 8.2 Upgrade for the eLearning business resulting in on-time, under budget and to user satisfaction. Strategized on eCommerce solutions which would provide business benefits and drive data accuracy and timely payments. Working with senior leaders for Credo and Learning to drive and implement solutions for their business needs. Work included strategizing, requirements gathering and feasibility studies to help drive innovation solutions in the areas of analytical reporting and business intelligence to drive business goals/objectives in the area of employee engagement . Show less Identified as the Corporate coordinate for the Global Transformation Project. This was an important initiative to execute the HR global strategy to drive the globalization and centralization of data to address business goals and objectives in areass of harmonizing buisness policies, streamlining business processes and standarizating data. Led and coordinated data collection , conversion and data integration activities for Corporate applications including working with global IT and business teams for the end-to-end integrations and drive end to end operational processes. Show less Managed day to day operational activities of Lawson HR/Payroll System and AXIS Service Center Help Desk for United States and Puerto Rico. Responsibilities included operational functioning, process improvements/optimizations and putting forth strategies to provide business the leading edge on technology solutions and drive business value. Key IT driver for Mergers and Acquisitions driving strategy/roadmap/planning for process, data and system integrations for acquiring companies by partnering with key business stakeholders, IT, Third Parties and acquiring company SMEs. Work also included initiating the development/standardization of acquisition process and documentation that was successfully leveraged during the a major acquisition and paved the path for IT process/roadmap for other future acquisitions.In addition, led offshoring initiative for HR IT and offshored 70% of base business work resulting in providing opportunities for employees to work on new initiatives/projects and enhance and build upon their skillset. Show less Supported the Johnson & Johnson Corporate Law Department, Quality Management, Government Affairs and Corporate Advertising. Led a team of employees and contractors and project managed the Intellectual Properties Management Project. The project was to initiate the migration of existing mainframe Law System to client server environment in order to initiate these systems into a more strategic realm, scalability and longer cycle for transactional systems. Lead the design/development of Request for Proposal for the vendors selection and thereafter leading the project and working with diverse law business partners to successful deliver the system within budget and to user satisfaction Show less Supported the Johnson & Johnson Corporate Quality Management, Government Affairs and Corporate Advertising. Vendor management and project management of Government Affairs projects, results of which were a better 'vehicle' for solicitating campaign contributions and better analysis and reporting capability for State Government Affairs Directors for tracking legislative proposals.Strategized and led the development of the Agency Billing System for Corporate Advertising using data collected by Finance Worldwide procedures. System provided business benefits to help identify, analyze and forecast the Advertising Agency billings globally and help business partners establish core product franchise assignments globally. The solution also provided further opportunities for system integrations to drive data accuracy and data duplication avoidance. Show less

  • IT Manager

    Oct 2009 - Jan 2012

  • IT Business Relationship Manager

    Oct 2009 - Dec 2010

  • IT Manager - Corporate Coordinator

    Oct 2006 - Sept 2009

  • IT HR Operations Manager

    Apr 2004 - Sept 2006

  • Technology Manager

    Apr 2001 - Mar 2004

  • Senior Consultant

    Jan 1996 - Mar 2001
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  Johnson & Johnson Corporate

  Jan 2013 - Oct 2016

  Working on a major Johnson & Johnson transformation initiative around Enterprise Standards and Productivity. The initiative is to globally connect our enterprise, deliver world-class services that create greater business value and support our pace of innovation for the benefit of our internal and external customers.Strategizing and leading the work in HR Services on building new capabilities beyond transactions to drive the global technology capabilities footprint and roadmap in support of the future global processes, governance model, operating model, integrations and enhanced user experience. Work involves working closely with process architect leads, process integration leads, IT and business workstream leads both globally and regionally. Show less Responsibilities was to successfully bring in-house (from outsourcer) and provide service delivery of a major HR/Payroll System and drive operational excellence, system stability and governance process for the Portal. Work includes establishing strong partnership with PMO, IT and other key business work stream leads and stakeholders to provide best in class service delivery and user experience for the HR/Payroll System. In addition, look into the future to strategize on enhanced user experience and mobile device strategy and drove the governance process for business needs/requirements including resources and funding requirements. Show less

  • Sr. Manager - Strategic Planning/Integrations of Enabling Capabilities

    Jul 2014 - Oct 2016

  • Manager of Service Center Portal

    Jan 2013 - Jun 2014
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  Johnson & Johnson

  Nov 2016 - now

  Shaping the HR digital transformation strategy, optimizing processes, and delivering connected end to end experiences with strong stakeholder partnerships, Ensuring alignment of HR initiatives with organizational strategic goals to maximize value for the enterprise. Collaborating across HR to design and implement digital strategies with a focus on simplification, personalization and automation. Additionally, managing the organization's financial portfolio, leading transformation/migrations in the area of learning ecosystems , acquisitions and divestitures. Show less Responsible for leading the Enterprise product strategy and technology product roadmap for Enterprise Learning, Talent Assessment/Development/Mobility based on the business strategic vision and roadmap. Building the Enterprise Learning eco-system and deliver capabilities that drive the user experience, build talent/user development and user engagement for enterprise learning. In addition, provide operational excellence to reduce cost to serve, and increase efficiency and effectiveness of service delivery for the Enterprise. Show less HR Program Manager Lead for all Johnson & Johnson divestitures. Work involves strategizing on the planning, approach and execution of multi-million dollars divestitures in a fast pace environment. Closely working with the Integration Management Office, HR Transition Lead and other Work Stream leads to plan out and execute the divestitures. In addition, involved in the creation of playbooks, standard templates and process standardization to drive a consistent process and management of the activities. Currently also leading and driving opportunities with Global Services for process automation and process efficiencies to drive innovation especially around the areas of data accuracy and service delivery. Show less Responsible for defining the global technology strategy and roadmap that support and enable the HR Service Delivery strategy for Total Rewards to Pay area. Partner with the Total Rewards and ER/LR HR Corporate Services leaders to shape business requirements that will continuously improve the customer experience, reduce cost to serve, and increase efficiency and effectiveness of HR service delivery. In addition, partner with IT to manage HR technology portfolio for Total Rewards to Pay and Core Applications and drive Change Management, priorities and governance model. Show less

  • Director - Digital Solutions Transformation Leader

    Feb 2023 - now

  • Director of Enterprise Learning & Development, Talent Management

    Jul 2021 - Mar 2024

  • Sr. Program Manager for A&D (Divestitures)

    Jul 2018 - Jul 2021

  • Sr. Manager Total Rewards Strategy/Operations

    Nov 2016 - Jun 2018