James Wright

Experience

• 

  Services Squadron

  Jul 1986 - Jul 1995

  Administrative Officer
• 

  Joint Air Reconnaissance Intelligence Centre

  Jul 1995 - Jun 1998

  • Help Desk & PC Support (Administrative Officer (IT))

    Jan 1997 - Jun 1998

  • Computer Operator & PC Support (Administrative Officer (IT))

    Nov 1995 - Jan 1997

  • Administrative Officer - Project Support

    Jul 1995 - Nov 1995
• 

  Joint Air Reconnaissance Intelligence Centre (MOD)

  Jun 1998 - Mar 2001

  Computer Operations Supervisor (Executive Officer (IT))

  My duties included the organisation and efficient running of the JARIC Computer Room, which comprised dual and single ICL 3955 Series mainframes, a Solaris-based UNIX system, a Digital MicroVAX system and Windows NT based network servers. I had line management of three Administrative Officer computer operators. I was the System Security Officer for the main computer system within JARIC, with responsibility for the control of approximately 300 user accounts and 180 pieces of computer hardware. I provided additional support to the UNIX Support Flight & Network Management Flight when required. I was accountable for, and had control of, approximately 3500 items of magnetic media. Show less

• 

  Huntingdonshire District Council

  Mar 2001 - Mar 2016

  My duties include the day to day management of a proactive and busy IT Help Desk that provides 1st, 2nd and some 3rd line support to the Council’s computer systems, software and users. I provide line management to four Help Desk Analysts, one Support Officer, and additional contractors/summer students as required. I am responsible for assigning incidents to individual analysts, ensuring they are resolved quickly and efficiently. I act as the Help Desk representative on project boards for new systems and software. I have responsibility for the authorisation of replacement hardware and software. I ensure that annual equipment checks are carried out and the corporate IT inventory database is maintained, as well as ensuring that written operational procedures are current and new ones produced. I am responsible for the management and disposal of old equipment, and allocation of new equipment. I confirm, and authorise orders up to the value of £5000 for the Information Management Division. I produce weekly management reports for other team leaders and senior management. Show less My duties included providing technical support within a skilled Help Desk function:• to analyse and resolve IT issues of all complexities• to provide support to over 650 staff and Councillors, and in excess of 600 computers across 17 sites• to maintain system performance across the authority’s IT estate• to provide out of hours on call support as part of a rota• to provide support for in excess of 50 corporate systems • to act as Service Desk Team Leader in absence of the Team Leader.• to determine the priority of incidents with users/Service Desk Team Leader • to maintain security of the Council's IT assets and the safety, confidentially and integrity of data held within Council computer systems• to provide IT guidance to our users, developing their skills by delivering 1-2-1 training sessions• to maintain the Council’s Alcatel-Lucent Voice Over IP telephony system • to configure and maintain device control policies using HEAT Endpoint Management and Security Suite. • to maintain an inventory of computer assets & software licences• to review operational processes, identify any abnormalities and update information• to perform daily operational tasks such as server checks, system backups and data transfer routines• to contribute to the development of the Help Desk’s Intranet site including the production of Self Help Guides• to contribute in IT projects involving the Help Desk and have a technical input where necessary• to provide day to day operational support for in excess of 70 virtual and physical servers.I configured the Microsoft Deployment Toolkit (MDT) software, to ensure the successful deployment of over 400 desktop and 200 laptop Windows 7 computers. Show less

  • Acting Service Desk Team Leader

    Feb 2015 - Mar 2016

  • Helpdesk Analyst

    Aug 2009 - Feb 2015

  • Acting Help Desk Team Leader

    Feb 2009 - Aug 2009

  • Helpdesk Analyst

    Mar 2001 - Feb 2009
• 

  3C Shared Services

  Mar 2016 - Jun 2016

  Application Support Team Leader

  My duties included managing a team of four Application Support Officers who were responsible for providing application support within the newly created 3C ICT Shared Service. I had responsibility for ensuring that the council’s business application systems, were developed, maintained, and supported in order to achieve the efficient and effective delivery of services and information. I assisted the Application Support Manager in the development and delivery of the application support aspects of the 3C ICT Service Plan in line with the vision of the three Councils (Cambridge City, Huntingdonshire District, and South Cambridgeshire District Councils). Show less

• 

  WHOLE SYSTEMS PARTNERSHIP LIMITED

  Jun 2016 - Dec 2023

  Technology Support Manager

  As the Technology Support Manager, I am responsible for the day to day operation, along with out of hours/holiday emergency support, of all the IT equipment and software used by the employees of WSP and its associates. I am the global administrator for our Office 365 environment maintaining our SharePoint sites, Entra (Online Active Directory), MS Teams, etc. I provide technical support for Microsoft Windows and Apple Mac hardware and software as well as all other IT equipment we use, e.g. video conferencing, etc. I handle the sales of the isee Systems Stella software, for which we are the UK Reseller. I designed and maintain the organisations WordPress based website, as well as websites for 4 other voluntary organisations. I maintain an inventory of all software licenses both for internal software and software sold to third parties. I am the Fire Warden for the main office and am a certified competent person for doing Personal Appliance Testing. Show less

• 

  WSP Employee Ownership Trust

  Apr 2023 - Dec 2023

  Director

  My role as the Employee Representative Director is to represent the interests of the employees of WSP, who are part owners of WSP Ltd, to ensure that the Trust benefits the employees and to maximise their engagement and commitment to the company. It is also to ensure that the Trust is being governed in accordance with the deeds of the Trust.

• 

  Harrogate Ladies'​ College

  Jan 2024 - now

  IT Network Support Engineer