Mary Adebehinje

Experience

• 

  Glamour Supermarket and Store

  May 2018 - Oct 2018

  Assistant Accountant

  . Receive and review daily sales report.• Oversees cash administration (i.e. petty cash, I.O.Us, Staff Advances).• Ensures daily cash reconciliation.• Monitor daily POS receipts in comparison with sales.. Handle monthly, quarterly and annual closings.. Reconcile accounts payable and receivable.. Ensure timely bank payments.. Ensure accruals and prepayment concepts are applied to processed transactions. Process payments and financial documents such as invoices, statements, and vouchers. Show less

• 

  GTBank

  Sept 2018 - Jan 2022

  Customer Support Representative

  . Maintained over 1000+ customers database and profiling new customers account information.• Maintained customer confidence and protects operations by ensuring confidentiality of customer information.• Purge files to eliminate duplication of data.• Contributed to the team’s effort by accomplishing related results as needed.• Managed customer service operations by resolving customer complaints and onboarding new customers.• Provided feedback to customers to enhance process efficiency.. Answering questions about a company's products or services.. Processing orders and transactions.. Resolving issues and troubleshooting technical problems.. Delivering information about a company's offerings.. Providing proactive customer outreach.. Handling customer complaints.. Collecting and analyzing customer feedback. Show less

• 

  Appen

  Feb 2021 - Mar 2022

  Social Media Evaluator/ Data Annotator

  Data Labeling: Annotating or labeling data with relevant tags, categories, or attributes according to predefined criteria or guidelines. This could include categorizing images, transcribing audio, or tagging text data.Quality Assurance: Ensuring the accuracy and consistency of annotated data by conducting quality checks and validations to maintain high-quality datasets.Data Enhancement: Enhancing the quality and usability of datasets by identifying and correcting errors, inconsistencies, or missing information in annotated data.Compliance: Adhering to data privacy regulations and company policies while handling and annotating sensitive or personal information.Collaboration: Collaborating with data scientists, machine learning engineers, and researchers to understand project requirements and provide annotated data that meets their needs.Documentation: Documenting annotation processes, guidelines, and decisions to maintain transparency and facilitate knowledge sharing within the team. Show less

• 

  CORONA SCHOOLS TRUST

  Jan 2023 - now

  Strategy Development:. Formulate a comprehensive social media strategy aligned with overall organizational goals.. Identify target audiences and tailor content to resonate with them.. Stay informed about industry trends and competitor activities.. Content Creation and Curation:Develop engaging and shareable content for various social media platforms.. Use a mix of text, images, videos, and other multimedia elements.Community Engagement:. Foster a sense of community by responding to comments, messages, and mentions.. Actively engage with the audience through polls, discussions, and user-generated content.. Manage and resolve customer inquiries and issues.. Brand Advocacy:. Encourage user-generated content and testimonials.Analytics and Reporting:. Monitor social media metrics to assess the performance of posts.. Generate regular reports detailing key insights and recommendations.. Adjust strategies based on data-driven findings. Social Advertising:. Develop and execute paid social media advertising campaigns.. Optimize ad performance through A/B testing and audience targeting.. Monitor ad spend and ROI.Stay Current with Platform Changes:.Keep abreast of changes in algorithms, features, and policies on various social media platforms.. Adjust strategies to maximize visibility and effectiveness.Collaboration:. Coordinate with other departments, such as marketing, and customer service. Show less . Using a CRM system to develop and maintain territory pipeline from prospect to close..Organise school tours for prospective parents.. Review and process application form into the school. Propose and recommend compelling solutions to escalate sales objectives for decision making.. Use Hub-spot and other sales tools to understand, build, propose, forecast and manage the school growth.. Achieve data-driven goals in the metrics of outbound calls,total talk time,inbound calls and conversation rates via tawk.to.. Design and maintaining school social media accounts Show less

  • Social Media Manager

    May 2023 - now

  • Customer Experience Manager

    Jan 2023 - now