Andy Middaugh

Experience

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  SBC

  Jan 1987 - Dec 1996

  Network Engineer in network premise engineering organization. Responsibilities included project management for network components of various client projects, designing the required network needed for the application, ordering equipment, supervising installation of network, and documenting the network for ongoing support. Equipment involved included Cisco routers, Synoptics ethernet and token ring hubs, Artel switches, Xyplex terminal servers, and point to point data circuits. Implemented and used SNMP network management tools on Sun workstations. Developed processes maintaining and documenting network engineering activities and implemented the tools needed to support those processes including HP Openview, Sun Net Manager, and Apache web servers. Show less Assigned to TASKMATE team which developed scripts allowing automation of 3270 terminal tasks that previously were performed manually. Provided leadership to the team. Developed and presented these solutions to company leadership for approval and funding. Implemented proposals resulted in significant, recurring, annual expense reductions. Solutions crossed all departmental/divisonal boundaries. Worked closely with vendors and customers to resolve issues, both technical and non-technical. Installed and administered multiple Unix systems located in multiple sites; designed and implemented an asynchronous network enabling communication between them. Developed a training package for new programmers. From June ‘92 - April ’93, assumed additional management responsibilities for the team. Oversaw all applications, resolved problems/roadblocks experienced by developers, conducted interviews and hired staff. Researched and evaluated new tools to increase programmer productivity. Led efforts for continuous improvement though technologies including local area network connections, workstation productivity tools, and improved methods of communications including TCP/IP. Show less Assigned to network systems IT support group charged with supporting Telco specific mission critical mainframe IMS applications provided by Bellcore. Aligned with the business level 2 staff organization, provided level 2 IT support for these applications. Routine daily responsibilities were customizing and supporting JCL used in the daily operation of the applications, installing databases, maintaining multiple test systems, & executing initial data base loads. After installation and system turn-up, maintained nightly batch cycles. Systems included WFA/CIMAP, TIRKS, PWS, and SSFS. Show less

  • Senior Analyst - Web Technologies

    Mar 1996 - Dec 1996

  • Networking Engineer

    Apr 1993 - Mar 1996

  • Programmer Analyst / Team Lead - Mainframe Automation Team

    Jan 1988 - Apr 1993

  • Programmer Analyst - Bellcore Telco Applications

    Jan 1987 - Jan 1988
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  IBM Global Services

  Jan 1997 - Apr 2010

  Consulting Technical Solution Manager (TSM) providing overall technical team leadership in developing custom technical solutions to complex IT business problems. Customer requirements included solutions for mainframe, Unix/Intel servers, AS400’s, storage, deskside services, help desk, asset management, security, disaster recovery, WAN, LAN, voice, application management services, data center migration and consolidation, and account management. Solutions were required to meet customer and IBM financial, technical, and relational goals. Solutions included statements of work, contract schedules, internal cost of providing services, pricing, and mechanisms for accommodating changes in unit quantities and/or services. Frequently required to collaborate with customers, their consultants, and IBM executive leadership to find solution that mutually benefited each group. Show less Consulting Delivery Engagement Manager (DEM) for IBM Communications sector infrastructure support opportunities. The DEM is responsible for assembling the technical team, developing the project calendar, and establishing the deliverables to be produced. Subsequently, the DEM leads the team in the development of the technical solution and coordinates additional resources as required to solve custom solution elements. Accountable for insuring appropriate reviews and approvals are obtained, participating in the development of pricing and contractual documents, and turnover to IBM’s delivery organization after signature and commencement. Both oral and written communication skills required to manage information flow between technical and management team members, key customer technical, management, and executive personnel, and external consultants retained by the client. As a seasoned DEM, mentored peers in managing the development of solutions, documentation, and costs. Show less Unix/Intel server Technical Solution Architect (TSA) responsible for developing Unix, Linux, and Intel infrastructure support solutions for new business and addenda business contracts. Solutions included estimation of expected hardware, software, labor, and service cost elements over the proposed contract period of time. Solution documentation included a solution overview, scope of work, baselines, assumptions, and costs. Role routinely required reviews of customer requirement documents, interviewing key customer contacts, utilizing standard costing tools where appropriate, and presenting solutions to leadership for approval. Solution development required collaboration with other solution development team members including architects, project leaders, solution managers, sales executives, and IBM delivery focal points. Frequently required to manage and document risk and mediate agreements between customer, sales, and delivery personnel to achieve concurrence of all parties as well as risk mitigation. As a seasoned TSA, mentored peers in the development of solutions, documentation, and costs. Show less Member within a team of people assigned with developing procedures and implementing capacity planning processes and tools for midrange systems (AIX, HP-UX, SunOS, and Windows). Required proficiency in a broad range of technologies including: RS6000/AIX, Windows NT, Windows ODBC, Oracle, SQLPLUS, Apache, Perl, AIX Shell scripts, ftp, & sendmail. Leveraging investment in BMC Best/1 software, developed automated processes enabling broad enterprise deployment of the processes and tools. Integrated the Best/1 tool with web technology by developing SQL scripts to extract performance data from the Best/1 Oracle database and present to the user via browser. Continuously improved team efficiency and capability through automation of manual tasks using shell scripts, Perl scripts, and batch files. Deliverables were used to support future investment decisions by project management and account leadership to meet forecasted capacity demands. Show less Level 3 support for client side of client/server messaging application for the Ameritech account. Evaluated and tested various client applications to deliver robust messaging solutions to information sharing problems using messaging services and technologies including MAPI, IMAP4, LDAP, POP3, and Lotus Notes. Supported current messaging infrastructure, resolved client problems, and delivered solutions. Level 3 support for server side of client/server messaging application. Experienced with installing, configuring, and using various implementations of the graphical interface on different desktop/laptop platforms including Windows 3.1, Windows 95/98, Windows NT, Apple MacIntosh, & OpenWindows. Supported back-end mail servers (HP-UX) and back-end application software (HP OpenMail). Show less

  • Consulting Technical Solution Manager

    Jul 2009 - Apr 2010

  • Consulting Delivery Engagement Manager

    Apr 2005 - Jun 2009

  • Unix/Intel Server Technical Solution Architect

    Dec 2000 - Mar 2005

  • Midrange Capacity Planning and Performance Tuner

    Jun 1998 - Nov 2000

  • Senior Analyst - Email Systems Level 3 Support

    Jan 1997 - Jun 1998
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  NetApp

  May 2010 - Oct 2014

  Senior Solutions Principal

  Represent NetApp's Professional Services as member of West Area sales pursuit team, which provides overlay sales support in under penetrated or low performing accounts. In partnership with local account sales teams, seek to discover and drive opportunities which offer the value of NetApp's unique storage efficiency and management technologies to selected strategic high value enterprise clients.

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  Datalink

  Nov 2014 - Jan 2016

  Services Sales Manager

  Accountable for driving Advanced Services solutions within the territory, developing and actively working territory and strategic account sales plans in collaboration with Datalink field sales teams, proactively working relationships with vendor partners, maintaining accurate sales forecasts, managing development of holistic solutions that leverage strengths of Datalink, and evangelizing the market to adopt Datalink as a thought leader in the cloud infrastructure space.Datalink's Advanced Services Solutions include strategy and transformation of customer data center infrastructures, strategy and implementation of cloud based IT services, strategy and implementation of IT resiliency services, and IT residency offerings. Show less

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  Palo Alto Networks

  Feb 2016 - Aug 2019

  Services Sales Manager

  Field based leader for north central, Ohio valley, and Canada Global Customer Service teams, managing sales of Professional Services, Advanced Support Services, and Education. Through our resources, we enable the success of our customers and partners through transformation to a prevention based security architecture for east/west data center network traffic, north/south perimeter network traffic, endpoint, and SaaS services. At Palo Alto Networks, our vision is a world where each day is safer and more secure than the one before.I practice world-class account management, collaboration and strategic selling skills to identify opportunities to help customers identify and implement their near term and long term security objectives. I’m a highly competent presenter with a demonstrable track record of orchestrating successful transformation solutions meet security goals of C level executive leaders. Show less

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  Juniper Networks

  Aug 2019 - Jan 2022

  Services Business Manager

  Manage overall services business for the US Central Region's Strategic Vertical accounts (Enterprise), covering 13 states. Services include advanced services, professional services, managed services, training and education, and maintenance/support services.

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  Palo Alto Networks

  Jan 2022 - now

  Services Sales Manager

  Field based leader for Midwest, Ohio Valley, and Northern/Great Lakes for Global Customer Service teams, managing sales of Professional Services, Advanced Support Services, and Education. Through our resources, we enable the success of our customers and partners through transformation to a prevention based security architecture for east/west data center network traffic, north/south perimeter network traffic, endpoint, and SaaS services. At Palo Alto Networks, our vision is a world where each day is safer and more secure than the one before.I practice world-class account management, collaboration and strategic selling skills to identify opportunities to help customers identify and implement their near term and long term security objectives. I’m a highly competent presenter with a demonstrable track record of orchestrating successful transformation solutions meet security goals of C level executive leaders. Show less