Yazan Alamad

Experience

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  Kulacom Communications

  Feb 2010 - Oct 2010

  Junior Wimax Implementation Engineer

  Responsibilities: - Implementation 1.CPEs and MTAs installation. 2.Outdoor Unit and Antenna installation for residential and enterprise WiMAX subscribers including cabling and initial network setup. 3.Installing Redline Microwave links for leased subscribers.- Customer Support / WiMAX Support Provide clients with full technical support either for their technical problems or for their service requests.

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  Estarta Solutions/Cisco TAC

  Oct 2010 - Apr 2013

  Customer Support Engineer

  provide technical support for Cisco’s products to customers and Cisco partners via the telephone, through e-mail and/or access devices remotely.1. Troubleshoot technical issues with Cisco hardware and technologies. • Troubleshooting complex cases including: connectivity within LAN/WAN networks, QoS, STP, Ether-Channels (PAgP and LACP), VTP, Redundancy, NAT, SNMP, SYSLOG, NTP, DHCP, CDP, Backup and upgrade of IOS images. • Troubleshooting architecture and IOS issues including: Crashes, Hangs, High cpu, memory problems, Bugs, hardware failure.2. Effectively utilize lab setups to duplicate and solve problems.3. Maintain communication with customers throughout support incidents, walk customers through steps to resolve issues, provide customers with necessary procedures and documentation.4. Work with other people to solve problems and enhance future products.5. Keep up-to-date with new technology products in order to provide support as soon as they are launched in the market.Familiar Platforms:- Unified Computing and Servers (UCS) :Rackmounts : C200, C210, C250, C460, C260Blades : B200, B230, B250, B440- Switches: (CE-500, Catalyst 2940, 2950, 2960, 3550, 3560, 3750, 4500, 4900, 6500 < Supervisor 1, 1a, 2, 32, 720).- Nexus product line: (N1kv, N2k, N5k, N6k, N7k)- Routers (Cisco 800, Cisco 3700, ISRG1, ISRG2, Cisco7200, Cisco 7300, Cisco7600, Cisco2600, Cisco 10000). Show less

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  PricewaterhouseCoopers

  May 2013 - Apr 2015

  • Senior Technical Services Consultant

    Sept 2014 - Apr 2015

  • Technical Services Consultant

    May 2013 - Sept 2014
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  Cisco

  Jan 2015 - Jan 2016

  Expert Customer Support Engineer

  Limited contract while being an estarta employee with the datacenter switching team supporting Nexus and DC technologies in Cisco Belgium.

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  Estarta Solutions

  Jan 2016 - Jan 2022

  Leading the Datacenter Application Centric Infrastructure (ACI) technology team in estarta out-tasking for Cisco TAC.Duties and responsibilities* Addressing and resolving customers’ conflicts and escalations in a customer oriented and professional technical approach* Supervising, developing and providing training for the team* Monitoring and enhancing the team’s KPIs* Supervising and managing the team’s daily operationsAdditional duties:* Active member in the enterprise and DC hiring and experience evaluation committees* Active contributor to estarta’s training strategies and plans* Internal point of contact between upper management and team leaders* Multiple internal projects in career path development, talent management and strategy development Show less Leading the enterprise switching technology team in estarta out-tasking for Cisco TAC.The team supported Cisco enterprise switching technologies in the Catalyst switches portfolio.Duties and responsibilities* Addressing and resolving customers’ conflicts and escalations in a customer oriented and professional technical approach* Supervising, developing and providing training for the team* Monitoring and enhancing the team’s KPIs* Supervising and managing the team’s daily operations Show less

  • Technical Team Lead - Cisco ACI

    Feb 2020 - Jan 2022

  • Technical Team Lead - Cisco Enterprise Switching

    Jan 2016 - Feb 2020
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  Microsoft

  Jan 2022 - now

  • Senior Technical Advisor - Azure Intelligence Platform

    Sept 2023 - now

  • Technical Advisor - Azure Intelligence Platform

    Jan 2022 - Sept 2023