Bryan Boudreau

Experience

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  Stream

  May 2003 - Sept 2007

  • Sr. Service Delivery Manager

    Oct 2005 - Sept 2007

  • Sr. Team Manager

    May 2003 - Oct 2005
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  CGS (Computer Generated Solutions)

  Oct 2007 - Jun 2012

  • Workforce Planning Manager

    Dec 2011 - Jun 2012

  • Support Services/Project Manager

    Jan 2009 - Dec 2011

  • Service Delivery Manager

    Oct 2007 - Dec 2009
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  Alorica

  Jun 2012 - Jan 2013

  Manager of Operations
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  Get Well

  Jan 2013 - Jul 2023

  Collaborating with executive leadership creating/driving business, product, implementation strategy resulting in reduced costs, increased revenue, higher customer satisfactionExpand international delivery supportAssist with partnership/VAR activities expanding to strategic domestic/international resellersNetwork/establish key vendor/contractor relationships augmenting specialties needed for solutions/supportOptimize processes: sales engineering, deployment, sub-contractor service, field service, client support serviceCoordinate end-of-life programs around technical debt (e.g., plan/operationalize total technical debt reduction/client experience enhancement) Show less Managed book of business valued at $85million annual recognized revenue; enjoyed substantial growth during support expansion (e.g., new product channels/international client base)Centralized PMO/standardized delivery servicesPartners with sales scoping/SOW creating ensuring optimal/seamless solution deliveryStandardized project plans, kick-off, communication pans, training/support plans, risk managementManaged M&A delivery integration/client engagement resourcingDeveloped executive dashboards/KPIs providing PMO visibility to business Show less

  • Vice President of Professional Services

    Apr 2019 - Jul 2023

  • Sr. Director, Implementation Project Management

    Nov 2016 - Mar 2019

  • Sr. Project Manager, Implementation Services

    Jan 2013 - Nov 2016
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  Vibe Health by eVideon

  Sept 2023 - now

  Regional Vice President of Sales