Terry Rusk

Experience

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  Northern Indiana Public Service Company

  Dec 1980 - Jun 1990

  Senior Research Analyst
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  McDonald's

  Jun 1990 - Nov 1994

  Development Manager

  Responsible for managing IT teams for application development and support.

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  CSC

  Dec 1994 - Oct 1996

  Senior Consultant

  Project manager and technical architect assigned to client projects throughout the US. - Led system test effort for a $25 M central pharmacy project- Designed data architecture for an insurance agent system- Technical architect for a commision tracking system in a telecommunications company call center

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  PSW Technologies

  Jan 1996 - Jan 1999

  Senior Architect

  Responsible for system architecture design and project management on client engagements. - Designed database architecture for a telecommunications company's customer service system- Managed project to develop a new provider referral application for an insurance company- Designed database architecture and managed project to design a customer service application for a long distance telecommunications company

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  Concero, Inc

  Jan 1999 - Jan 2002

  Regional Director / Director

  Formed and managed the Chicago Region for this Texas based consulting company. Started region in 1998 and grew it to 40 staff members by 2000. Responsible for all day to day operations in the region.- Exceeded region’s target revenue by 40% while growing customer base to 10 clients. - Directed effort to rewrite a financial risk analysis program for a global bank. Project complexity was posing technical problems for the project team increasing risk to the scheduled completion date. Provided project management and quality assurance support to ensure the project was completed per the specifications. Show less

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  Daugherty Business Solutions

  Jun 2002 - Apr 2004

  Senior Consultant

  Project Manager and Architect for client projects at Fortune 1000 companies. Significant projects included: - Business Intelligence Solution for a large printing company.- Data architecture design for a global supply chain solution using Oracle platform.- Managed project to create a generic drug intervention application for a large pharmacy chain.

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  Blue Cross NC

  Aug 2004 - Apr 2008

  Program Director

  Director of Release Management in the Enterprise Project Office. Responsible for managing corporate project portfolio for the company. Significant accomplishments:- Created the release management function and built team. - Led team in creation of processes and standards for managing the project releases.- Successfully managed 14 releases in two years that resulted in the successful delivery of over 110 corporate projects.- Developed new process to prioritize and select corporate projects for the portfolio. Show less

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  Project Right Track LLC

  Mar 2008 - Nov 2011

  President and Founder

  Responsible for company operations and business development. Worked with client companies to deliver: - Virtual PMO solutions- Project management standards development- PPM tool implementations- Portfolio management process development- Project health risk assessmentsSignificant accomplishments included:- Turn around of a project to deliver a new Workers Compensation application for an insurance company- Development of resource management processes for a health insurance company- Implementation of a project selection process that allowed a company to select projects that supported the corporate strategy- Managed a claims system implementation for a P & C insurance company. Show less

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  Farragut Systems, Inc.

  Apr 2012 - Jul 2013

  Director of Project Management Consulting

  Responsible for helping clients and internal project managers improve project delivery through better management practices. Accomplishments include: - Implemented a regular project schedule review process for company projects to help project managers develop and manage their projects more effectively.- Managed GIS accounts and implementation projects- Served as account manager for a state agency and a large insurance client- Lead the planning for the implementation of a cloud based application Show less

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  Blue Cross NC

  Oct 2013 - Oct 2014

  Director, Operations Support (Medicare)

  Responsible for 6 support functions in the Medicare Operations department with 50 staff members and consultants. Supervised the teams responsible for application support services, application configuration, training, business analysis, testing, and business quality assurance.- Negotiated contracts and SLAs with vendors that provided Medicare related applications.- Business owner for project to improve workflow of claims that required provider follow up. Reduced workload from 30 days work on hand to 2 days work on hand within 2 months.- Working with the corporate PMO helped implement Planview for tracking project and department work. Partnered with IT to implement a request intake process using Planview.- Partnered with business areas and information technology to define and implement analytical reports to monitor business operations and identify issues. Prior to this all reporting was on a monthly basis. This effort resulted in daily operations reports. Show less

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  Independent Consultant

  Oct 2014 - Jun 2015

  Senior Project Director / Manager

  Experienced project management professional available for consulting and permanent positions. Able to engage on projects quickly. Have a history of successfully managing high risk highly complex programs and projects.

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  CNO Financial Group

  Jun 2015 - now

  • Agile Program Manager

    Sept 2020 - now

  • Program Manager

    Jun 2015 - Sept 2020