Doug Addison

Experience

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  US Navy

  Jun 1980 - Jun 2000

  Firecontrolman
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  Entirenet

  Jun 2001 - Jun 2006

  Technical Writer 2004 to 2006 - Responsibilities: • Write technical support documents based on issue documentation (generated by customer subject matter experts and the company’s support personnel) for public and partner consumption for the knowledge base of a large software company. • Ensure that support documents meet prescribed custom style guides. • Use custom tools for content creation and management. Software products included but not limited to: Microsoft Host Integration Server 2000/2004, Microsoft Systems Management Server 2003, Microsoft Operations Manager 2005, and Microsoft Windows Server 2003. Show less Consulting 2002 to 2003 - Responsibilities: • Provide support for consulting and training projects. Projects included: Windows XP demos for N+I in Atlanta; Comdex, Las Vegas; Fall Networld in New York, Hands-On Labs for Microsoft Fusion 2002. Authored labs and demonstrations (at 100-400 levels) for training on a wide range of Microsoft technologies including: Active Directory, Exchange, Windows 2000, Clustering, BizTalk, SharePoint Portal Server, ISA Server, and domain security. Managed a team responsible for Quality Assurance on all TechNet and MSDN field readiness demonstrations (including document editing, demonstration machine builds, demonstration testing). Show less

  • Technical Writer

    Jun 2004 - Jun 2006

  • Technical Reviewer

    Jun 2003 - Jun 2004

  • IT Consultant

    Jun 2002 - Jun 2003

  • Infrastructure Manager

    Jun 2001 - Jun 2003
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  Xtreme Consulting Group, Inc.

  Sept 2006 - May 2018

  Responsible for the daily performance and availability of the organization's network and Infrastructure systems. Analyze infrastructure and network, recommends upgrades/changes; assesses organization's current and future network and infrastructure needs. Oversees the daily operations of IT department staff and record incidents and changes. Maintain Azure and Office365 enterprise subscriptions.Other responsibilities: • Enterprise Administrator for all sites belonging to Xtreme Consulting.• Manage Tech-support personnel to insure timely turn around on support tickets.• Evaluate network and physical security requirements for all sites and make recommendations and direct implementation of changes.• Designed, implmented and manages the network for a virtual training environment to ensure efficiency and security of the environment. Show less Setup and Maintained the Xtreme Consulting Corporate network. • Plan, install and maintain all infrastructure assets including but not limited to all firewalls, routers, servers, websites, DNS, and mail servers to support a consulting company. • Provide helpdesk support for all users. Including thoose placed at client sites. Setup and maintain Microsoft Exchange Server for Xtreme Consulting corporate email, including mobile messaging support for Windows Mobile devices. • Setup and maintain Private cloud datacenter environment for hosting of virtual labs. Show less

  • Information Technology Manager

    Jun 2014 - May 2018

  • Senior System Engineer

    Sept 2006 - Jun 2014
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  DISYS

  May 2018 - Jun 2022

  Network Operations Manager

  Xtreme Consulting Group. Inc was acquired by Digital Intelligence Systems, LLC in May of 2018

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  Dexian

  Jun 2022 - now

  Information Technology Operations Manager