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Cindy Propst, MBA, CPCU, ChFC, CLU, FLMI

Cindy Propst, MBA, CPCU, ChFC, CLU, FLMI

Store Manager

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  • Timeline

  • About me

    Customer Service Supervisor at Firefly Fiber Broadband

  • Education

    • American Institute for CPCU

      2001 - 2004
      CPCU Chartered Property Casualty Underwriter

    • LOMA

      2015 - 2017
      FLMI Fellow, Life Management Institute

    • Mount St. Mary's University

      2000 - 2002
      BS Business Administration

    • Frederick Community College

      1998 - 2000
      AA Business Administration

    • The American College of Financial Services

      2014 - 2015
      CLU, Chartered Life Underwriter Finance and Financial Management Services

    • Mount St. Mary's University

      2005 - 2007
      MBA Business Administration

    • The American College of Financial Services

      2006 - 2008
      ChFC Chartered Financial Consultant

  • Experience

    • Service Merchandise

      Sept 1980 - Nov 1992
      Store Manager

    • Woodward and Lothrop/Hecht's

      Nov 1992 - Dec 1995
      Area Sales Manager/Group Manager

    • Bank of America

      Jun 1996 - Apr 1998
      Teller/Sales Associate

    • State Farm

      Apr 2002 - Jul 2021

      Responsibilities:- First-line supervision of up to 15 Claim Specialists and Processors including coaching, training, development, performance management and salary administration.- Review and control of team claim activities including investigations, analyses, evaluations, payments and expense management.- Provide direction and serve as resource for knowledge of policies, procedures, laws, statutes and regulations when determining coverage and damages.- Engage team in company initiatives for continual customer service improvements, quality enhancements and efficiencies in productivity. Show less

      • Claim Team Manager

        Apr 2012 - Jul 2021

      • Claim Support Services Supervisor

        Dec 2009 - Apr 2012

      • Auto Claim Representative

        Apr 1998 - Dec 2009

      • Personal Lines Underwriter

        Apr 2002 - Aug 2006

    • Firefly Fiber Broadband

      Aug 2021 - now
      Customer Service Supervisor

      Customer Service Supervisor at Firefly Fiber Broadband

  • Licenses & Certifications