Crystel Maxwell

Experience

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  Oracle

  Jun 2007 - Jun 2014

  Provide global resource management and operations support to multiple global business units (GBUs) in various countries.Draft supplier contracts including Service Providers Agreements (SPA) and Statements of Work (SOW)for multiple countries. Responsible for providing subcontractors for U.S. and Canada owned consulting projects.Work closely with project managers to qualify roles and candidates as well as manage subcontractors while engaged.Work closely with preferred vendors to identify qualified resources as well as negotiate rates in order to achieve margin targets.Initiate and facilitate vendor contracts from Statement of Work (SOW) to Purchase Order (PO) creation.

  • GBU Shared Services Resource Manager

    Dec 2012 - Jun 2014

  • Consulting Subcontractor Program (CSP) Resource/Vendor Management

    Jun 2007 - Dec 2012
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  Appirio

  Jun 2014 - Apr 2015

  Resource Manager

  Appirio is a software consulting organization with over 1,000 employees and a Salesforce premium partner. Responsible for staffing the Global Services teams across three U.S. regions, approximately 120 consultants.Manage resource and revenue forecasting, scheduling and onboarding.Review SOWs and create projects, budgets and assignments in Financial Force PSA. Coordinate with Sales and Delivery teams to manage opportunity pipeline.Manage subcontract process for all projects, this includes vendor evaluation, rate negotiation and candidate selection. Show less

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  EnablePath (now Birlasoft)

  Apr 2015 - Sept 2015

  Resource Manager, Talent Planning

  EnablePath is a software consulting company implementing Salesforce products and owned by Birlasoft.Responsible for staffing all delivery resources to Salesforce projects for EnablePath as well as parent company Birlasoft. Work closely with Sales and Delivery to review SOW and Estimator to ensure proper team is identified.Anticipate and Identify skill and headcount needs based on sales pipeline.Manage subcontractor program which includes hiring and vetting all new vendors, drafting Master Agreements and ICA’s as well as negotiating rates and interviewing subcontractor candidates. Also responsible for onboarding new hires and contractors. Work with offshore delivery managers to staff offshore resource needs. Show less

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  Mphasis Silverline

  Oct 2015 - May 2021

  Delivery Operations Manager

  Responsible for the staffing of all Silverline Professional Services (Delivery) projects, and consultants - approximately 200 consultants. Manage subcontractor program which includes hiring and vetting all new vendors, drafting and executing consulting agreements and SOWs as well as negotiating rates and interviewing subcontractor candidates. Continuously meets and exceeds margin targets. Also onboard and manage the subcontractors while engaged on Silverline projects. Provide governance and oversight for our professional services application including project/resource time management, project management, and project billing. Work closely with the finance team to provide accurate reporting data around revenue and utilization forecasting. Identify headcount gaps and make recommendations for additional headcount. Partner with the Talent Acquisition team on the new hire process including vetting, interviewing, salary review, offer letters and onboarding for the Professional Services department.Review all SOWs for accurate project and billing set up as well as ensure billing terms are acceptable. Responsible for all project billing and providing approval for project credits.Implemented approval process for non-billable hours which resulted in a decrease of non-billable hours on projects and margin improvement. Nominated three times for Delivery Superhero. Show less

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  Zennify

  May 2021 - Jan 2023

  Project Manager, Professional Services

  Project Manager for Salesforce.com customer projects as well as Project Manager and SME for internal Financial Force (Certinia) PSA implementation. Also acted in an advisory role for delivery operations and project staffing.

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  McMax LLC

  Feb 2023 - now

  Principal

  Consultant specializing in project management and resource management for product software and consulting companies. Assignments include Salesforce project management for a Salesforce partner, resource management advisory for an IT consulting company, and resource & vendor management for a healthcare product software company. Duties included hiring and staffing contingent workers, collaborating closely with vendor partners in the recruiting of candidates, and providing input for quarterly scorecard reviews of vendor performance. Show less

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  Synaptic Advisors

  Sept 2023 - now

  Project Manager

  Salesforce project manager focusing on Sales Cloud and Health Cloud accelerator packages and managed services.