Hamed El-tayeb

Experience

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  Raya CX

  Aug 2008 - Jan 2009

  CSR

  • Engages potential customers by addressing inquiries and recommending suitable products and services.• Updates customer records to ensure accurate account information.• Resolves product or service issues by clarifying complaints, identifying causes, and offering effective solutions; ensures follow-up forresolution.• Gathers customer data, analyzes needs, and proposes potential products/services to management.• Creates product or service reports through customer information analysis.• Contributes to team goals by achieving related outcomes as required. عرض أقل

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  Compass Egypt Group

  Apr 2009 - Apr 2010

  Helpdesk Representative

  • Set up PCs and peripherals, performed upgrades, software installation, and troubleshooting.• Deployed updates, service packs, and hotfixes using Windows Update.• Ensured seamless functioning of desktops and peripherals

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  Compass Egypt Group

  Mar 2011 - Mar 2012

  Network Administrator

  • Managed User rights, permissions, and Group Policies.• Configured file and folder permissions, security templates, and user accounts.• Monitored and maintained Antivirus Server (Kaspersky admin Kit).• Assisted with on-site visits, hardware troubleshooting, and local system upgrades.• Installed computer programs, hardware, and peripheral equipment.• Conducted computer diagnostics, tested programs, and oversaw daily system performance.

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  Compass Egypt Group

  Feb 2013 - Aug 2015

  • Proficiently managed Microsoft Server infrastructure, adept in Active Directory, DNS configuration, server administration, and backup protocols.• Utilized collaboration tools like MS Teams and Zoom to facilitate seamless communication and effective teamwork.• Demonstrated prowess in PowerShell scripting, harnessing automation to optimize processes.• Provided comprehensive network management and support, including hands-on experience with Fortinet and Cisco products such as firewalls and switches.• Deep expertise in Fortigate Firewall ensured robust network security and streamlined operations.• Extensive experience with Cloud Managed Wi-Fi solutions, including Linksys Cloud, HP Aruba, and Cisco Meraki, enhancing wireless network efficiency and connectivity. عرض أقل

  • System Engineer

    Feb 2014 - Aug 2015

  • Technical Support Engineer

    Feb 2013 - Feb 2014
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  Compass Qatar

  Aug 2015 - now

  ICT Manager

  • Created flexible project plans for dynamic targets, staffing changes, and operational demands, efficiently managing SAP ERP administration.• Crafted comprehensive technology strategies and roadmaps, aligning with organizational objectives.• Collaborated with vendors, outsourcers, and contractors for seamless procurement of products and services.• Established clear policy manuals and procedures for streamlined internal IT use.• Organized impactful technical training and personal development initiatives for staff.• Facilitated executive communication, swiftly resolving intricate technology challenges.• Directed successful installation, support, and project management for 20+ business locations.• Provided insights for prudent evaluation of hardware, software, and IT supplies inventory. عرض أقل