See Kei Soo

Experience

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  Pusat Jagaan Sri Aneka

  Jan 2019 - Mar 2019

  Teacher Assistant

  ● Teach and help Standard 1 and 2 students to understand the Primary Year 1 and 2 Syllabus under the Malaysian National Primary School Standard Curriculum (KSSR)● Provide small tests and mark students' written works● Maintain order both inside and outside of the classroom during break times and before sending students to school

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  Adidas Brand Center

  Nov 2019 - Jan 2020

  Sales Assistant

  ● Attend to customers' needs by helping them to find their desired choice of apparel or shoe wear● Provide customers with information on product availability and pricing, especially during sales seasons ● Maintain store condition according to the Visual Merchandising standards and guidelines● Assist the Back of House (BOH) team with new stock arrivals

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  AIESEC in Heriot-Watt University Malaysia

  Oct 2020 - Feb 2022

  In charge of both the Financial and Logistics aspects of the Fall National Induction Leadership Conference (NILC) 2021.Fall NILC 2021 is a 3-day conference that aims to provide organisational and functional induction to 144 new members of AIESEC entities from all over Malaysia. This conference equips delegates with the knowledge and experience needed to be future leaders through impactful sharing and reflective sessions as well as meaningful discussion and interactive spaces.● Process the University's event application and fund application● Prepare conference budget, partnership agreement and event report● Handle reimbursements● Receive and manage merchandise orders from delegates● Shortlist merchandise suppliers, obtain product quotations and place orders from them● Arrange merchandise shipping and oversee delivery progress● Closely liaise and collaborate with other departments to enable smooth progression Show less

  • Customer Experience Executive (Youth Volunteer Programme)

    Feb 2021 - Feb 2022

  • Organising Committee Vice President of Logistics/Finance

    Aug 2021 - Nov 2021

  • Customer Experience Member

    Oct 2020 - Feb 2021
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  Kravve

  Jun 2022 - Aug 2022

  Operations Intern

  ● Promptly support customers and merchants on various communication platforms to ensure a smooth experience purchasing or selling products on the company's website (eg. website and dashboard navigation, sales amount withdrawal)● Facilitate communication between delivery partners, customers and merchants by collecting and keeping the relevant parties informed with important delivery updates● Engage in administrative work to keep the company's operation smooth (eg. manual delivery arrangement, merchant dispute, product approval, bug report)● Problem-solve sudden unforeseen circumstances, handle complaints or feedback from customers and merchants and provide compensation when necessary ● Assist in the execution and fulfilment of ad-hoc projects (eg. message-blasting, packaging orders and arranging for deliveries) Show less

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  Direct Lending

  Aug 2023 - now

  ● Evaluate the creditworthiness of applicants for the company's Shariah-compliant, fully digital Auto Service Financing facility● Gather and analyse credit reports, financial documents, and other relevant information to assess applicants' credit risk● Assist customers throughout the checkout process, ensuring a seamless and positive experience ● Oversee and manage credit administration tasks, including daily bank reconciliation, preparation and documentation of financing agreements, as well as processing refunds and disbursements● Respond to customer inquiries promptly, providing solutions to issues related to repayment● Conduct collection efforts to recover overdue payments and minimise default rates● Collaborate with the team to review loan applications and conduct thorough credit analysis to support lending decisions

  • Credit Analyst

    Dec 2024 - now

  • Credit Operation Executive

    Aug 2023 - Nov 2024