Omar Arnaout

Experience

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  CPAY by Rima Bizri, PhD, SPHRi

  May 2021 - Jul 2021

  Information Technology Internship

  • Developed and managed company website, increasing traffic and user engagement.• Implemented appointment scheduling feature on website, improving efficiency for customers and business.• Conducted daily testing and troubleshooting for smooth functioning of website.• Improved website infrastructure for faster loading times and seamless user experience.• Successfully organized and managed technical aspects of live webinar, resulting in a smooth and successful event.

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  Rafik Hariri University

  Sept 2022 - now

  IT Administrator

  • Implemented optimized data backup plan with 100% recovery success and 50% efficiency improvement.• Reduced Windows server update downtime by 40%.• Migrated email system to Office 365 with 25% efficiency increase and 100% security compliance.• Implemented Acronis cloud backup with 50% efficiency improvement.• Improved endpoint security by 50% through new protocols and audits.• Implemented disaster recovery plan with 75% recovery time reduction.• Reduced technical issue resolution time by 50% through IT support policies and procedures.• Achieved 95% user satisfaction rate through exceptional helpdesk services. Show less

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  Techcare Computers

  Mar 2024 - now

  Information Technology Support Specialist

  1. Remote Monitoring and Management (RMM):• Proficient in utilizing Datto RMM (formerly Autotask Endpoint Management) to remotely monitor, manage, and support a variety of endpoints including servers, desktops, and laptops.• Familiarity with troubleshooting techniques and best practices for resolving issues related to Datto RMM deployments.2. Remote Support Tools:• Provide remote technical support to clients using Zoho, LogMeIn and AnyDesk, troubleshooting issues with software, hardware, and network connectivity.• Utilize remote desktop tools like Zoho and AnyDesk to access and troubleshoot client computers and servers.• Assist clients with software installations, updates, and configurations, ensuring seamless operation of their systems.• Monitor server performance and respond to alerts or incidents promptly, minimizing downtime and disruptions.3. Communication and Documentation:• Communicate effectively with clients via email, phone, or chat to understand and resolve their technical issues promptly and professionally.• Document support activities and resolutions for future reference and knowledge sharing, maintaining comprehensive records of client interactions and solutions provided.Provide remote technical support to clients, troubleshooting issues with software, hardware, and network connectivity.• Manage and maintain servers remotely, ensuring optimal performance and security.• Utilize remote desktop tools to access and troubleshoot client computers and servers.• Monitor server performance and respond to alerts or incidents promptly.• Implement security measures to protect client data and systems.• Communicate effectively with clients via email, phone, or chat to understand and resolve their technical issues. Show less