Tanner Pike

Experience

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  John Ball Zoo

  May 2009 - Oct 2012

  Lead Gate Attendant and Office Administrator

  • Managed the admissions department consisting of seven employees to meet the safety and compliance requirements for the zoo and county• Responsible for daily statistical reports for management using Excel and Access and balanced the admission funds and head counts for county and zoo records• Supervised daily transactions of admission funds ranging from $1K to $25K and processed daily bank deposits and cash orders ranging up to $70k

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  Fifth Third Bank

  Oct 2012 - Jan 2013

  Insurance and Total Loss Expeditor

  • Managed large amounts of inbound and outbound calls in a timely manner to facilitate consistent settlements • Identified customers’ needs, clarified information and researched issues to provide solutions or alternatives and seized opportunities to upsell products when they arose

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  Farmers Insurance

  Jan 2013 - Jan 2020

  • Collaborated with talent acquisition in hiring new employees to provide needs assessment and assured diversity through behavioral based interviewing• Coordinated multiple hiring classes including candidate selection, interview scheduling, onboarding, training, and mentoring• Department lead for college internship program which included career fairs, intern placement, projects, and management• Created and qualified spreadsheets using Excel to assess KPIs and reviewed metrics for trends, averages, and outliers to determine appropriate follow-up actions • Responsible for creating and delivering Mid-Year and Year-End employee performance reviews• Chaired multi-department advisory council focusing on diversity, inclusion, employee engagement and retention• Managed recreational product claim settlements totaling $15M annually with payment authority of $50,000.00• Facilitated coaching sessions for performers ranging from corrective action to exceptional Show less To begin my career in the insurance industry I worked within the property claims department for Farmers Insurance. I served as a Claims Specialist and provided backstop support for supervisors and colleagues while handling my own workload. In doing so, I was able to lead the department in regards to our Customer Service Survey scores and maintained one of the top cycle times in the department. I also created and facilitated customer service training and collaborated with the training department to assist in other areas. I was fortunate enough to be a mentor to multiple new adjusters as they came into the profession and helped them grow their experience, while sharpening my coaching and leadership skills. Finally, I served as the chair of the Volunteer Committee where I worked with local non-profits to provide service opportunities and fundraisers for our department within the Greater Grand Rapids area. Show less

  • Branch Claims Supervisor/Recruiting Lead - Rec Products

    Jan 2017 - Jan 2020

  • Claims Specialist - Rec Products

    Jul 2015 - Jan 2017

  • Claims Specialist - National Inside Property Claims (NIPC)

    Jan 2013 - Jul 2015
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  Ettain group

  Jan 2020 - Jul 2021

  Business Development Manager/Technical Recruiter

  • Focused talent acquisition within Technology, Healthcare IT, Digital, Professional and Government • Full cycle recruitment of talent• Specialized in recruiting for automotive, eCommerce, and financial services clients• Identified new client targets and sold talent solutions and managed solutions to Mid-Market • Conducted intake meetings with hiring managers and HR to insure full understanding of req• Completed Technical Recruiting and Diversity Recruiting courses through LinkedIn Learning• Placed candidates for Data, Mobile, Data Warehouse, and Full Stack roles• Managed candidate submittals through client Application Tracking System• Sourced IT talent through internal CRM and online tools Show less

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  SYNCREON

  Jul 2021 - Aug 2023

  • Responsible for HR responsibilities within our NA Corporate Office including performance, promotions, leaves, FMLA, and other HR duties• Oversee new hire onboarding and offboarding process for SG&A and Corporate employees including Managers, Directors, Vice Presidents, and Executives• Manage the company’s immigration and sponsorship program• Manage the company’s relocation program• Manage the company’s cross-border taxation program (mobility)• Monitor and resolve SAP SuccessFactors onboarding module issues• Experience with SAP for creating Purchase Requisitions/Purchase Orders Show less • Global Talent Acquisition Team member with specialty in IT recruiting• Full cycle recruitment for SG&A, regional, launch and special request site positions in North America• Partner weekly with corporate HR Generalist to review recruitment status of all corporate based positions• Training with SAP SuccessFactors subject matter expert to learn TOPS onboarding module and resolve issues• Evaluation of outside recruitment partners with Senior Procurement Manager to identify areas of need• Facilitate TOPS training for new HR Business Partners and Managers on bi-monthly basis• North America lead and point of contact for LinkedIn Hiring Enterprise Program contract Show less

  • Human Resources Generalist

    Jun 2022 - Aug 2023

  • Talent Acquisition Specialist - North America

    Jul 2021 - Jun 2022
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  DP World

  Jul 2023 - now

  Manager, HR Business Partner