Leonardo Zambrana

Experience

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  CCS-Intelisys

  Mar 2010 - Jun 2011

  McAfee Support Engineer

  Responsibilities:► Give support to government and financial clients in the McAfee solutions like Antivirus, Spyware, Host Intrusion Prevention, Data Encryption, Firewall and Orchestrator solutions► Face to Face support to IT departments► Main communication line between McAfee global support and Home Clients► Continuous product certification to give proper support to Clients

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  Millicom International Cellular (Tigo)

  Mar 2012 - Nov 2021

  Responsibilities:► Incident and Problem Management for Consumer Service Delivery Department► Leading a solution team for incident and problem analysis ► Leading software projects development ► Link between clients and software factories ► Service Desk collaboration as second level support ► Software Architecture definition for new projects ► BPMN analysis and Construction🎖Achievements:★ Outstanding KPI levels for CSD Department in Incident and Problems Management giving a detail record of each activities made to achieve solutions★ Successful projects implementations with reduced bugs fix and lasting usage Show less

  • Software Architect

    Mar 2015 - Nov 2021

  • Software Architect Jr.

    Mar 2012 - Mar 2015
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  Universidad Nacional Autónoma de Honduras (UNAH)

  May 2017 - now

  Maestro del Departamento de Informática Administrativa

  Responsibilities:► Teach classes like Software Methodology, Software Language, Electronic Data Communications, and Introduction to Informatics ► Create new projects for the students to develop new skills according to the daily advances in technology► Face-to-Face and Online teaching ► Help the Software and Networking Teacher Cluster to new Implementations 🎖Achievements:★ Data and Information Security symposium for the whole computing career★ Software development and Project Management forum Show less

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  ICONIC

  Dec 2021 - now

  Product Delivery Manager

  🗸 Leveraged Agile methodologies to drive project success, ensuring on-time deliverables and high-quality outcomes. 🔄⏱️🗸 Managed team capacity and velocity to optimize productivity and efficiency in project execution. 🧑‍💼📈🗸 Orchestrated Scrum ceremonies, including daily stand-ups, sprint planning, and retrospectives, fostering a collaborative and transparent work environment. 🔄📅🗸Facilitated seamless communication channels between clients and project teams, ensuring client expectations were met and exceeded. 🤝📞🗸 Provided regular project updates and status reports to clients, maintaining a high level of transparency and responsiveness. 📊📧🗸 Focused on client-driven experience and satisfaction, tailoring solutions to meet specific client needs within the fintech and crypto sector. 💼💡🗸 Demonstrated expertise in budget control and resource allocation, optimizing project costs while achieving project objectives. 💰✅🗸 Spearheaded the implementation of Neo Banks and online banking solutions, integrating with various fintech platforms for enhanced functionality and user experience. 🏦💻Key Achievements 🏆:🌟 Successfully delivered multiple fintech and crypto projects on time and within budget, resulting in increased client satisfaction and retention. 🎯📈🌟 Implemented innovative solutions that improved operational efficiency and customer engagement in online banking platforms. 🛠️🌟🌟 Led cross-functional teams to achieve project milestones, resulting in enhanced collaboration and performance. 🤝👏Why Connect? 🤝Let's collaborate on driving fintech innovations and transformative banking experiences. Connect with me to explore opportunities in project management and fintech integration. 🌟🚀 Show less