Rob Freeman

Experience

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  Bounds Green Group Practice

  Aug 2008 - Apr 2009

  Admin Clerk

  Primarily I assisted the Practice Manager as the deputy post was vacant so I was entrusted with some of the important duties like payroll, accounts reconciliation, GP training/teaching contracts. In addition I gained valuable experience of reception and telephone tasks greeting patients and arranging appointments with GPs. Whilst in post I also designed and installed the surgery’s intranet – this brought efficiency to many processes and daily tasks.

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  Suffolk Community Healthcare

  Apr 2009 - Jun 2011

  Corporate Services Officer

  First point of contact for clinics/staff for accommodation and estates issues. My role extended to dealing with the inputting of data and extrapolating the national benchmarking analysis. I administered the process for complaints from service users throughout Suffolk as well as the compliment logging and responding. Complaint data reporting takes various forms including strict timescales and deadlines to submit the numerous complaints, patient survey and compliment reports.

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  Live Well Suffolk

  Nov 2010 - Aug 2014

  Stop Smoking Service Facilitator

  Realigned from Administration Lead to supporting, training and performance managing primary care stakeholders who delivered community-based smoking cessation services.Trained as a specialist smoking cessation advisor and delivered the secondary care 1:1 clinics at Ipswich Hospital & West Suffolk Hospital.Maintained a minimum 80% quit success rate with patients who I supported through lifestyle changes.Key skills developed such as motivational coaching, lifestyle advice and stakeholder management, training delivery. Show less

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  Hopton & Stanton Surgeries

  Sept 2014 - Mar 2017

  Practice Manager

  Two locations, rural, 97% dispensing GMS GP PracticeProgressed from Associate role to full ManagerNavigated sensitive and complex HR processes including roleredundancy.Lead the Practice through difficult public relations concerningclosure of branch surgery. Stakeholder management tasks ranging from patient population, local government, scrutiny committee chambers, parliamentary lobbying & press.Authored successful business case for £300,000 capital bid designed to ensure re-provision of medical centre facilities.Lead design and infrastructure planning for new-build medical centre engaging with local planning officers, architects, clinical commissioning groups, county councillors and patient groups.Negotiated co-location of GP services in nearby community services building to maximize asset efficiency.Maximised income generated through enhanced service contracts linked to clinical service delivery. Show less

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  Church Farm Surgery

  Mar 2017 - Dec 2019

  Practice Manager

  Redundant following merger in January 2020. Single location, coastal/rural, non-dispensing GMS GP PracticeOverall responsibility for clinical compliance, health & safety, financial management & data quality.Streamlined invoicing and accounts reconciliation processes. Simplified and developed paper-light book keeping and accounting reconciliation processes.Within 12 months increased yield of annual chronic health KPI income as well as improving the overall service quality achieving 99.5% overallOverhauled workflow processes throughout the Practice releasing on average 6 hours of GP time per week.Implemented a new & innovative access system, reducing GP appointment demand.Brokered initial merger discussions avoiding 15 redundancies and safeguarding familiar GP services to local population.Empower existing staff to allow the Practice to deliver a better overall clinical service.Oversaw 2 separate styles of healthcare regulator (CQC) inspections – maintaining ‘Good’ rating. Show less

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  Peninsula Practice

  Jan 2020 - Jun 2020

  IT Merger Coordinator

  Winding down of Church Farm Surgery contracts, accounts & assets.Aligning software, peripheral and hardware assets.Coordinate server hierarchy, records retention and formatting of datato Peninsula Practice’s established system.

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  Little St Johns Surgery

  Mar 2020 - Jun 2020

  COVID-19 Targeted Operational & Project Support
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  Saxmundham Health

  Mar 2020 - Nov 2020

  Interim post assisting Practice with roll out of workflow projects and data quality measures

  • Clinical Programme & Workflow Project Administrator

    Jul 2020 - Nov 2020

  • COVID-19 Targeted Operational & Project Support

    Mar 2020 - Jun 2020
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  James Paget University Hospitals NHS Foundation Trust

  Nov 2020 - May 2022

  Speciality Operations Manager & Divisional Project Manager

  - Project lead for Trust-wide rollout of staff asymptomatic testing.- Task and finish group lead firstly with lateral flow devices and latterly LAMP testing programmes.- Matrix working with other acute Trust partners in the region. Representing Trust at regional testing group joint-working with system partners from health, social, commissioning and public health.- Lead for staff symptomatic, contact & household testing provision. Operational responsibility for the Trust’s on-site COVID-19 drive-thru swabbing facility which accommodates PCR swabs, lateral flow and selected point of care testing for elective patients and staff.- Business change lead for service providing COVID-19 results via SMS text message project.- Divisional Cost Improvement Planning (CIP) scheme collaboration.- Clinical and operational risk assessment management as well as business continuity management planning. Show less

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  East Suffolk and North Essex NHS Foundation Trust

  May 2022 - now

  Provide project work stream structure and review existing governance approaches across data engineering, divisional analyst services, core reporting, data quality and advanced analytics.Electronic patient record (EPR) programme project manager for Epic’s BI offering, Cogito module. Leading development for identification, preparation and build support for data flows, regulatory submissions, operational & clinical reporting analytics and cross-programme application team collaboration. Transformation team member supporting elective recovery initiatives.

  • Business Informatics Project Manager

    Aug 2023 - now

  • Change Manager

    May 2022 - Aug 2023