Yuval Naor

Experience

• 

  HP Indigo

  Jan 2014 - Jan 2018

  ● Manage and lead new and upgraded products in Beta phase on global customers (several products in parallel):● Reports and presentations to senior management and CEOs.● Performance analysis including release recommendations and risk assessment.● Working and coordinating with global functions - business, marketing, R&D, etc.● Define and measure KPIs to track customer adoption, performance, and satisfaction● Training for customers and engineers on new feathers and products ● Issuing technical notes, application notes, and user guides● Manage all products escalations in front of R&D department, bring information from the field and updating customer about the development, solutions, workarounds ● Front facing customers ● Escalation management (Tier5) and prioritization of product issues with R&D and engineering. רוצה לראות פחות ● Managing strategic account (Latin America):● Reports directly to the CEO on a daily base.● International collaborations with strategic accounts, PMs, technical support, R&D, etc.● Manage an improvement plan to maximize customer performance● Lead weekly meetings of all relevant stakeholders● Global upgrade consultant, lead extensive FCO projects from the service side● Present status and feedback to senior management and issue a plan with instructions to all relevant departments ● Global support for HP Indigo Series 4 industrial digital presses. .● HP Indigo 30000 digital presses department specialist.● Define a proactive plan to identify and forecast failures in advance, working directly with customers to prevent the failure or coordinate engineer visit● Writing troubleshooting workflows for engineers and operators based on data analysis and research● Improve consumables warehouse worldwide shipment process to maximize their life span and improve company revenue ● Worldwide machine performance analysis including reports and recommendations ● Onsite customer support, including FCO to experience and understand the engineers feeling and challenges רוצה לראות פחות

  • Product Manager

    Jan 2017 - Jan 2018

  • Global Support Service

    Jan 2014 - Jan 2017
• 

  Dip-Tech, A Ferro Company, Digital Ceramic Glass Printing

  Jan 2018 - Jan 2023

  Senior Product Manager

  ● Leading full product life cycle aspects (HW&SW), roadmap strategy, and priorities based on understanding market demands, competitive position, resources, product positioning, and revenue opportunity from concept up to product phase-out● Own the product vision, characterize $500M market, and issue a business plan and MRD for a $60M market share● Manage and coach the team of product manager and project manager ● Characterization documentation, research, product specifications● Define new requirements based on product strategy and customer needs ● Owning product’s roadmap, understanding the business requirements and translating them into user stories● Global management of business managers, sales managers, and engineers worldwide● Participating in international trade shows to support sales and marketing team● Analyzing customers’ needs and defining requirements for future and existing products● Defining the sales speech and planning the launch process with the marketing department● Defining server & cloud-based SaaS product combined with UI & API to improve the UX and customer productivity, and remote monitoring● Industry research (Automotive), using official reports (UBS, HSBC, BofA, UCSF, LMC, BCG, Deloitte,etc.), COVID-19 effect on future technologies, the market, and forecast until 2035● Initiating and leading projects with automotive tier 1 OEMs’ R&D departments● Provide support and manage the interface with customers, ensure contractual commitments execution● Identify and assess risks, raise red flags, and handle documentation as required● Present new features to the market and train Sales Engineers and Professional Services on new product offering● Collaborate with Sales teams by providing guidance on sales strategies and the technical approach for the opportunity. רוצה לראות פחות

• 

  Cibus | Sodexo

  Jan 2023 - now

  Senior Product Manager