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Meti Gemechu

Meti Gemechu

Contact Center & Data Entry Manager

Followers of Meti Gemechu2000 followers
location of Meti GemechuEthiopia

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  • Timeline

  • About me

    EHOD - Customer Operations

  • Education

    • HiLCoE School of Computer Science & Technology

      -
      Master's degree Computer Software Engineering

    • Addis Ababa University

      2006 - 2009
      Bachelor of Arts - BA Administrative Management & Technology System

      Addis Ababa University college of Business & Economics

    • Addis Ababa University

      -
      BA Accounting & Finace

      Addis Ababa University college of Business & Economics

  • Experience

    • Belcash Technology solutions PLC

      Mar 2012 - Oct 2018
      Contact Center & Data Entry Manager

    • MY - Call center plus

      Sept 2018 - now
      Founder

    • The International Foundation for Electoral Systems

      Feb 2021 - now
      Consultant

      IFES - Delegate of The National Election Board of Ethiopia 🇪🇹

    • Cooperative Bank of Oromia

      Nov 2021 - now
      Contact Center Manager

      Call Center Manager - Customer Experience Sub-Process

    • Safaricom Telecommunications Ethiopia PLC

      Feb 2022 - now

      Executive Head of Département Customer Operations

      • EHOD - Executive Head of Département Customer Operations

        Nov 2023 - now

      • Contact Center Operations Manager

        Feb 2022 - now

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Meti Gemechu
      Letter of Recommendation Triggerise - https://triggerise.org/about-us/ Jul 2021 24/7 Contact Center Service Inbound & Outbound Call Center Service
    • Awarded to Meti Gemechu
      Certificate of Recognition St. Paul's Hospital Millennium Medical College Aug 2020 Consultation, Technical and professional expertise - in providing COVID-19 information call center services to SPHMMC clients and community.  Technical and professional consultation service  Training on call center operations, & call center IT solutions  Monthly activity report along with call recording and data analysis services

  • Volunteer Experience

    • Consultant

      Issued by St. Paul's Hospital Millennium Medical College- SPHMMC on Apr 2020
      St. Paul's Hospital Millennium Medical College- SPHMMCAssociated with Meti Gemechu