Toby Seward

Experience

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  United States Marine Corps

  Aug 1990 - Feb 2000

  Intelligence Analyst

  I enlisted in the Marine Corps right after High School. I went to boot camp in Perris Island, SC where I was recruited from my original Communications Military Occupational Specialty (MOS) and, after vigorous testing, selected to serve as an Intelligence Analyst.I attended Intelligence School in Damneck, VA and was trained to gather, analyze and evaluate information from a variety of sources. I was promoted from Intelligence Analyst to Intelligence Chief and responsible for the instruction, supervision, and evaluation of specially trained personnel. My team and I provided in-depth analysis and reports in support of military operations.Military Commendations: National Defense Service Medal, Sea Service Deployment Ribbon with one bronze star, Southwest Asia Service Medal, Good Conduct Medal with two bronze stars, Armed Forces Expeditionary Medal, Joint Meritorious Unit Award, Navy Achievement Medal (NAM), Kuwait Liberation Medal (Kuwait) Show less

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  Star Follow-up Services

  Nov 2000 - Nov 2003

  Market Research & Technical Support

  I was originally hired as a Market Research Specialist and tasked with collecting and analyzing data on sales techniques, follow-up methods, and quality of after-sales service for automotive dealerships. Although there was no IT staff, there were daily technology-related issues. I had a natural gift with technology so I assumed those responsibilities on top of my other work. I provided technical support resolving issues related to the call center, computer systems, applications and network connectivity for the company. My aptitude with technology led me to pursue a degree in Information Technology. Show less

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  Pinnacle Recovery, Inc.

  Oct 2004 - Jul 2005

  Assistant Network Administrator

  I worked here part-time while studying for my Associates Degree in Network Engineering Technology before moving toward a Bachelors Degree in Information Technology. The Network Administrator and I were responsible for configuring and troubleshooting network hardware, resolving system application issues (Windows NT/2000/XP) and supporting the use of key business and office automation applications.

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  SkinMedica

  Jul 2005 - Sept 2009

  Network Administrator

  I configured, maintained and troubleshot network hardware, remote access, and key business applications. I provided solution-driven customer support and efficiently responded to incoming telephone, email and web-based technical support requests from a national sales force.

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  By Referral Only

  Jan 2010 - Jan 2018

  IT Systems Analyst

  I was the primary point-of-contact for the implementation of technology solutions and the resolution of technical issues. I was responsible for supporting office staff and C-level executives by analyzing and resolving problems with business systems that impacted productivity and efficiency. I was the lead technician in charge of planning and coordinating the transition from a brick-and-mortar facility to a virtual workforce.

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  BuddyIT | B2B Technology Solutions

  May 2016 - Feb 2019

  I managed the day-to-day IT service and support operations of business clients with a customer-first focus while maintaining the flexibility needed to work in a dynamic small company atmosphere. I coordinated support with vendors and partners to resolve problems quickly; ensuring service levels met requirements. I was the first contact for the resolution of technical problems. I responded to support tickets, emails, and phone calls related to business systems (phones, computers, servers, routers, etc.) and supported a large and diverse base of hardware, software, and people.

  • Senior Operations Technologist

    Jan 2018 - Feb 2019

  • IT Support Engineer

    May 2016 - Jan 2018
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  B.I.T. Managed Services

  Feb 2019 - now

  Technical Operations Manager

  I'm directly responsible for the successful delivery of managed IT services and work closely with the CEO in all aspects of the business (helpdesk, networking, systems, telephony, vendor management, and business development) to maintain the health of client infrastructure and operational environments.