Maharani Eka Putri

Experience

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  PT Bank Panin Tbk

  Feb 2006 - Mar 2009

  CUSTOMER SERVICE

   Conduct handle and resolve customer complaints Deal directly with customer either by telephone, electronically or face to face  Conduct all administration operational aspect such as maintain data base customer, maintaine customer fund, (open current account, saving account, time deposit) has intimate knowledge of the customer needs, has emphaty for the customer situation, is able to comunicate clearly both writen and speach, talks in a way the customer can understand, is able to handle complaints, even when handling unpleasant customers,  is able to use automated information systems to analyse the customers situation,  Open new saving account, current account, and time deposit and performance maintainance on existing account  Training Service Excellence Show less

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  PT.PANIN BANK,TBK

  Mar 2009 - Sept 2014

  SENIOR RELATIONSHIP MANAGER

   Bargain and convice the customer to invest their money Conduct the business and operational process such as recomend and explain about banking products, selling new product , Credit Card maintain database and administration aspect Build relation with all customer priority banking such as visiting customer to fullfill their banking needs Found a new to bank customer, from a recomended priority customer Maintance customer, to grow up their money,  Cross selling and up selling for any product Selling wealth management like ORI, Reksa Dana and Obligasi recomend more product and provide business advice that will benefit for business client, maintainance customer priority banking selling credit card  negotiable with another company to openaccount payment sallary for their employee  Team Core Banking new system for Relationship Manager and Personal Banker Show less

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  PT Bank Panin Tbk

  Sept 2014 - now

  . Coordinator 15 branches for current account, cooperate with Sub Branch Manager, Relationship Manager, Personal banker, Account officer and Customer Service. . Maintain relationship with company. For Cash Management implemantation. Cross selling with the other product in PT. panin bank, tbk. Looking corporate for payroll. Leads strategic planning activities for developing business plans to meet goals. Develop strategies for maintaining and further penetrating existing accounts. Assist customers in analyzing problems and propose Regions solution. Ensures the appropriate involvement of business partners to ensure client solutions are complete and value-added Show less

  • Sub branch manager

    Feb 2021 - now

  • Senior Business Relationship Manager

    Sept 2014 - Feb 2021