James Steele

Experience

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  Officer Training Command

  Jul 2010 - Sept 2012

  OTCN Water Survival / USNR DCOIC Instructor

  * Basic Swimming and Water Survival Leading Chief Petty Officer (LCPO) for the Officer Training Command Newport (OTCN) providing basic and intermediate level water surviaval skill training to all USN officer ascension programs. Supervised 3 support staff personnel in the daily-weekly water survival testing and swim remediation for all officer candidates and local military commands.* Direct Commission Officer Indoctrination Course (DCOIC) Leading Chief Petty Officer (LCPO); led day to day instruction schedules providing stringent training environments and professional leadership experiences to over 900+ active and reserve Naval officer candidates.* Sexual Assault Reporting and Prevention (SARP) instructor providing sexual assault prevention/education/training to staff personnel and all officer ascension program candidates.* Casualty Calls Officer (CACO) providing service member casualty notification to next of kin and immediate assistance support for immediate next of kin as required per Navy regulations.* Completed 120-hour Emergency Medical Technician course. Show less

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  YES Energy Management

  Sept 2012 - Jul 2013

  Field Technician

  * Managed 4 members to facilitate more than 1,000 home installation of advanced Radio Frequency Identification (RFID) metering systems for residential utilities (gas, water, & electrical) across the nation; resulting in all projects completed within budget parameters and <1% rework.* Manged project installation teams for military housing, multi-family and commercial property management companies; collaborated with senior management to address job processes achieving high quality performance during the installation processes.* Managed defect management process to ensure quality assurance and risk mitigation; formulated methods to capture system defects trends and reduce defects by over 50% within 10 months.* Negotiated terms/conditions of 3 service agreements for outsourcing support and maintenance of real estate properties during a company manning shortage; conducted contract verification process in compliance with federal and commercial property regulations.* Developed and organized specialized projects to effectively create flexible scope of works and associated production schedules; recorded and analyzed daily maintenance logs and records to ensure budget parameters were maintained throughout the project life cycle. Show less

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  BrightView Landscapes

  Oct 2014 - Jun 2016

  Account Manager

  * Partnered with senior management to execute contracts for 60+ client portfolios worth $1M in asset value; evaluated orders from 25+ clientele and manged order routing, payment-for-order-flow and internalization; increased client ancillary sales by 17% in first year of employment.* Developed and maintained long term relationships with clients, focusing on both the main contact as well as the next level above and below; ensured maximum renewals available of each current account within the customer portfolio.* Led and facilitated the resolution of customer problems or concerns; proactively assist in resolving issues with customer service when needed and presented site enhancement ideas to existing customers.* Generate referrals from existing client base and communicate to Business Developer to secure more business independently; fully identify and pursue opportunities to sell ancillary services within clientele base.* Managed the team's Production Manager (PM) in the conduct of field operations, client services and quality assurance: ensuring all client requirements are clearly communicate daily with PM to ensure client needs and expectations are consistently met or exceeded based on individual scopes of work.* Collaborated with branch office to ensure all financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary services.* Increased client portfolio by 15% by establishing escalation processes for resolving customer complaints and managing issues and disputes appropriately between branch and clientele.* Managed maintenance crews to facilitate property maintenance and collaborated with work order teams to investigate environmentally friendly ways to manage client requests and oversee qualities of raw materials, plants and other elements used in production of finished enhancements. Show less

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  Veritiss LLC

  Apr 2019 - Jul 2019

  Documentation Specialist

  * Perform detailed review of military document collections submitted by Department of the Army and personal/estate donations for military historical preservation.* Perform authorized redaction of classified materials up to Secret and PII; execute reclassification of sensitive records materials in accordance with DA, Military History Institute and FOIA guidelines.* Process time sensitive clientele public requests for military collection documents/items; receive/review/redact/reclassify in accordance with established MHI, DA and FOIA guidelines and processes.*Holds a Final Secret clearance; granted June 2019 & Interim TS August 2019.Contract ended July 31, 2019. Show less

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  Penn State University

  Jul 2020 - Apr 2021

  Integrated Security Specialist

  • Monitor and maintain formal interdepartmental Information System Security Program, interpret Cybersecurity Maturity Model Certification policy and liaison government directives at Level 3 readiness for PSU UARC.• Monitoring risk management principles as it applies to CMMC, high value information assets, projects/programs and personnel security.• Manage Communications Security (COMSEC) equipment, documentation, access control, and tracking of over 300 items across multiple sites. Received, transferred, shipped and controlled classified materials for the command IAW with EKMS regulations. Utilized NSA and CARDS standard fill devices (KIK-20 & SKLs). Additional experience with vIPer & STU-III phones. Performed authorized COMSEC destruction IAW NSA/EKMS directives.• Assisted in evaluating, development and implementation of Insider Threat Programs, categorizing insider threat/risk management and streamlining incident event responses, operating Arena UEBA security program.• Performed oversight/correction of security compliance/violations – to include personnel security interviews, review-monitor CCURE 9000 safety protection and physical access systems.• Planned and coordinated Physical and IT security awareness-training program for personnel focusing on asset privacy and safeguarding their protection.• Assist in the review, prepare and/or modify Contract Security Classification Specification (DD 254) for classified contracts in support of a delivery order, subcontract, purchase order or request for proposal. Analyze contract proposals to identify and respond to all security needs per DoD and NISPOM. Show less

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  US Army

  Dec 2021 - Jun 2022

  Security Guard

  • Department of Emergency Services security representative manning base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.• Adheres to established procedures and posted orders to enforce company rules, policies and regulations to the general public, 40Hr/week + overtime opportunities.• Regulate vehicle and pedestrian traffic upon entry onto building grounds through gates. Additionally, respond to public and staff health or physical emergencies. Show less

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  Apex Systems

  Jul 2022 - May 2023

  Shift Lead/Pre-Staging Technician | SEC+

  • Responsible for verification of software installation per the Leidos Service Management, Integration and Transport (SMIT) requirement orders and ensure all Department of the Navy’s Enterprise information technology (IT) networks user devices meet security compliance by verifying security package installation, to include policy updates.• Verification of specified hardware compliance based on customer orders and DoN requirements for domains; troubleshoot electronic hardware for network connection issues.• Used Preboot execution environment (PXE) and Microsoft System Center Configuration Manager (SCCM) to install Windows onto DoN user devices on multiple domains.• Repaired application installations with administrative access to correct failures and enforce established security policies.• Marked secure drives for transfer per DOD guidelines for classified media shipment.• Compiled and submitted daily end of shift reports, issues, and production quotas to Leidos onsite management. Show less

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  A&T Systems, Inc.

  May 2023 - Aug 2024

  IT Service Desk Technician
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  Chickasaw Nation Industries, Inc.

  Aug 2024 - now

  Sr. Help Desk Support Service Manager