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Tom Smith

Tom Smith

Bookseller

Followers of Tom Smith1000 followers
location of Tom SmithThe Randstad, Netherlands

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  • Timeline

  • About me

    Payments and Fraud Lead

  • Education

    • The University of Reading

      2008 - 2010
      MA International Relations (Diplomacy) 2:1

      Modules: conflict resolution, contemporary diplomacy, international human rights law and international relations.Dissertation title: Rebuilding after genocide: the political and economic reconstruction of Rwanda.

    • University College Cork

      2004 - 2007
      BA History and Archaeology 2:1

      Activities and Societies: UCC Simon Community, UCC Live Music Society

  • Experience

    • Waterstones Cork

      Jun 2007 - Aug 2008
      Bookseller

    • Waterstone's Reading Oracle

      Oct 2008 - Apr 2010
      Bookseller

    • Waterstone's Amsterdam

      Jul 2010 - Sept 2012
      Bookseller

    • Institute for Historical Justice and Reconciliation

      Jan 2011 - Apr 2011
      Intern

    • Freelance Researcher and Proofreader

      Apr 2011 - Sept 2012
      Freelance researcher and proofreader

    • International Network of Museums for Peace

      Jul 2011 - Oct 2011
      Intern

      Funding assistant.

    • Worldline Financial Services

      Sept 2012 - Jul 2022

      • Management of customer fraud against Worldline's merchants.• Management of merchant fraud (fraud against Worldline).• Conducting analysis and proactively contacting merchants at risk of entering chargeback monitoring programs.• Suggesting rules and implementing changes for merchants.• Management and control of all fraud types and all products.• Compile fraud management (monitoring) analytical products (management information, Key Performance Indicators, Key Risk Indicators, risk heat maps, dashboard, and portfolio risk reports).• Reduce financial risk by early warning of limit breaches and other early warning signals.• Providing an overview on fraud management systems of Ingenico ePayments for prospect and existing merchants.• Training new staff members.• Handling police requests Show less

      • Fraud Risk Manager

        Aug 2017 - Jul 2022

      • Product Manager Card Scheme Compliance

        Nov 2015 - Aug 2017

      • Compliance Manager

        Nov 2014 - Nov 2015

      • Commercial Support Manager

        Sept 2012 - Nov 2014

    • Harman

      Jul 2022 - now
      Payments and Fraud Lead

  • Licenses & Certifications

    • ICA International Advanced Certificate in Compliance

      International Compliance Association
      Sept 2015

    • Clearing Specifications

      Mastercard
      Jun 2016

    • Risk Management for Acquirers

      Mastercard
      Mar 2017

    • Authorization Specifications

      Mastercard
      Jun 2016