Lisa Weeks

Experience

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  Kmart Corporation

  Jan 1985 - Jan 1991

  Various
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  M-PACT

  Oct 1992 - Dec 1994

  Customer Service Supervisor

  Directed customer service team how to best serve clients. Maintained customer records, including orders, returns, and feedback.

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  RR Donnelley

  Dec 1994 - Jul 2000

  Project Manager

  Managed orders including design, print, personalize, lettershop, and mail. Communicated project specifications and deadlines with customers, sales team, production team, and third-party vendors. Collaborated with all departments within a manufacturing environment to develop and implement cross-training programs.

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  ISPI

  Jan 2001 - Jan 2010

  Member, KC chapter

  Served as newsletter editor from 2002-2004.ISPI is an excellent resource for enhancing performance improvement skills and networking with local experts in this arena.

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  Phenix Label

  Jan 2002 - Jan 2002

  Account Manager

  Converted customer data into technical specifications preparing orders for manufacturing.Identified risks including technical and scheduling risks; communicated options to client and sales.

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  Education Destinations

  Jan 2007 - Jun 2009

  Office Manager

  Launched small business startup including customer-facing and back-office process design.Assisted with marketing efforts including writing content, sourcing vendors, and evaluating tools.Managed office operations including client and instructor support.Assisted with off-site event planning, including room rental, printed materials production, package delivery, and travel.Developed web content using WYSIWYG editor and basic HTML code; selected complementary graphics.Screened calls for the business owner, determining importance of meeting requests and scheduling follow-up calls or appointments. Developed printable and electronic forms to support business operations, improve customer communications, and track results. Show less

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  Peters Writing Services

  Aug 2009 - Dec 2011

  Created written business content to improve process efficiency, and internal and external communications. Supported quality, safety, and process initiatives including ISO 9001, lean manufacturing, Six Sigma, HACCP, and OSHA's Voluntary Protection Program.Specialized in training and support materials such as Safety, Quality, and Employee Manuals as well as soft skills and software training for individuals or groups.Designed document templates, creating a look and feel to match customer visual identity standards.Proofread and edited business documents adhering to style sheets and industry standards. Developed business development plans for entrepreneurs, including management and marketing plans.Led project teams in developing comprehensive proposals in response to government solicitations. (Transferred knowledge to Proposal Dynamics, a sister-company to Peters Writing Services. See below) Show less Eight years experience writing customized proposals targeting business-to-business and business-to-government sales. Developed proposal materials for clients in a wide variety of industries including education, biosciences, technology, food services, construction, manufacturing, staffing, and military support.Written lead or supporting content for winning proposals for the U.S. Army, U.S. Navy, U.S. Air Force, U.S. Army Corps of Engineers, Dept. of Homeland Security, and Dept. of Defense. Analyzed government solicitations (RFPs), outlined project deliverables, and assigned resources.Routinely interviewed technical experts, converting information into proposal content with clear and consistent messaging.Ensured timely and accurate compilation of proposal documents, including subcontracts, representations and certifications, signed documents, and commitment letters. Prepared customers for future opportunities by identifying gaps in proposal content, recommending alternate technical solutions, and suggesting improved customer benefits statements. Coordinated the proposal review and approval process, tracking feedback from multiple sources and vetting changes in content information when needed. Designed proposal templates that adhere to requirements. Modified page margins, colors, and font sizes and styles to create a unique customer product while ensuring documents are easy to read. Show less

  • Business Writer & Process Consultant

    Jan 2002 - Dec 2011

  • Proposal Specialist & Director of Operations

    Aug 2009 - May 2010
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  Tek Systems

  Aug 2010 - Feb 2011

  Technical Writer
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  University of Kansas

  Feb 2011 - Oct 2012

  Administrative Assistant

  International Programs is the umbrella organization for the Office of Study Abroad, the Applied English Center, and International Student and Scholar Services.

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  Accessible Teaching, Learning, and Assessment Systems (ATLAS)

  Oct 2012 - now

  Team Lead

  Functional Team Lead for Implementation Logistics Team. We support ATLAS research initiatives through process and project management for internal- and external-facing deliverables.