Lilian Lopes

Experience

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  Neoway

  May 2018 - Dec 2019

  • Manage high-trusted relationships with strategic accounts and develop a thorough understanding of their business challenges, acting as their active voice internally, working together with cross functional teams in order to guarantee a flawless experience regardless of their needs• Conduct deep data analyses to guide client strategy, setting up dashboards to detect performance patterns and translate them into actionable insights• Use data to guide strategy and implementation of Neoways solutions, driving territories and verticals revenue and Market Share• Identify, create, and implement marketing strategies to drive sales and customer succes teams on achieving measurable business results• Measure NPS and ensure a high customer satisfaction rate;• Collaborate within the Sales team ensuring accountability to meet or exceed goals while prioritizing and delivering outstanding customer experience.• Accelerate customer adoption through well-developed sales engagements and successful GTM Strategy• Manage inbound and outbound Leads and ensure MQL Show less • Establish and develop strategic C-level relationships with business and technology decision makers at large Enterprise accounts.• Onboard and highlight resources available to new customers• Ensure customers are using the platform effectively and achieving success• Be aware of companies products and effectively identify how they apply to our customers needs.• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment• Conduct quarterly business reviews presentations results to contract sponsors• Identify and assess renewal/downsell risks• Maintain a high level of customer satisfaction and retention Show less

  • Customer Marketing - Strategic Accounts

    Jun 2019 - Dec 2019

  • Customer Success - Strategic Accounts

    May 2018 - Jun 2019
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  Vivo (Telefônica Brasil)

  Dec 2019 - Jan 2021

  Marketing Consultant

  • Execute analysis to extract and summarize vast amounts of data, provide insights andrecommendations to leadership.• Manage and execute internal projects to design, implement and improve business processes relatedto the Sales teams.• Update/create flexible and scalable models which drive sales processes and streamline operationalchallenges to shape strategic and operational decisions• Ensure flawless execution and operations against the commercial strategy• Provide analytical insights and business judgment to support strategic and tactical data managementactivities, build consensus among cross-functional teams and influence and inform decision making.• Automation of meaningful reports and dashboards and set up/maintenance of portfolio and salesteam structures in internal systems, ensuring data integrity, and rapid implementation of strategicinitiatives and recommendations. Show less

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  Zendesk

  Jan 2021 - Apr 2023

  Services Consultant - LATAM

  • Manage a portfolio of Mid-Market Customers, demonstrating ongoing value to minimize churn and contraction across our book of business• Collaborate in establishing world-class customer service policies, processes and standards• Provide business consultation for customers, capture the business problem we are solving together, and configure their Zendesk in order to meet and exceed expectations• Respond to high-profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty Show less

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  Salesbud

  Apr 2024 - now

  Co-Founder & Chief Executive Officer

  Salesbud é a inteligência que seu time de Vendas precisa para fechar negócios. Nossa missão é aumentar a produtividade do time Comercial, otimizando processos operacionais e fornecendo insights que impactem diretamente em sua performance.Ajudamos empresas SAAS B2B a vender com confiança e eficiência, através da resolução dos problemas abaixo:- Trabalho Operacional do Vendedor- Análise Inteligente do Negócio- Avaliação de Desempenho da Equipe- Previsibilidade de fechamento Show less