Derek Rhea

Experience

• 

  Verizon

  Nov 2011 - Aug 2014

  Retail Sales Representative

  In this role, customizing a full solution tailored to the customer's individual needs was key to success. Through a series of open-ended questions, I would discover their wireless and accessory needs from top to bottom, all while trying to maintain the budget they have in mind. I consistently was in the top 10 representatives for the entire west area, exceeding every goal given. To go above and beyond, I would sell B2B services by making outbound dials to see if they would want to bring their whole organization over. I attended multiple leadership courses while there and only didn't get a position due to switching positions into another company. Show less

• 

  Comcast Business

  Apr 2014 - Aug 2019

  Managed a team of 10 representatives, customizing updated/new solutions for existing business service. Ultimately trying to create the whole package including backup internet, phone, tv, security and the fastest and most reliable internet speeds, tailored to each customer based on their targeted verticals/internal needs. Always met or exceeded all goals by as much as 500%. Multiple awards for PACE Setter (someone recognized for hitting more than 125% of the annual/quarterly targets) as well as awards for living and breathing integrity, loyalty and diversity. Was in charge of bringing new representatives up to speed as well as some final hiring decisions for key leaders in the department. Developed multiple tracking tools to bring the best out of all of my representatives and found ways to bring the worst performing reps to meeting and exceeding goals every month. Show less Helped small business customers renew, disconnect and renegotiate existing agreements for the "right-fit" services. Metrics were measured by Save Rate (which I achieved 88-92% on a yearly average) as well as renewal rate (processed as many as 256 renewals in a month, exceeding the goal by as much as 600%). Took on hospitality accounts as many as 200 room hotels with 10 year agreements or more, ensuring all of them were properly signed up as well as recovering as much as $100,000 in past due bills. Took over as a temporary nesting supervisor (new representatives would join my team for the first month to learn processes, goals and gain understanding of successful strategies). During this time 90% of the teams under my coaching and tutelage went on to hit >100% of all of their goals, and supervisor's on the floor gained 10-15% increases on percentage to goal as a result of my coaching when they received 1-2 of the representatives I trained first. Show less

  • Small Business Outbound Sales Manager

    Jun 2018 - Aug 2019

  • Retention Account Executive (RAE)

    Aug 2015 - Jun 2018

  • Business Sales Representative

    Apr 2014 - Aug 2015
• 

  RAD PROS

  Feb 2019 - now

  - Design and implement all new business procedures in line with department/business needs as well as ensuring security of all processes.- Design/propose IT budgets, equipment set up, software training and documentation of all security processes.- Full implementation of automated processes to improve flow and reduce redundancies.- Fully manage network, email and device security.- Handle all IT requests as needed by company (faulty computers, password resets, phishing email quarantine and full anti-virus database updating company wide) Show less My responsibilities include, but are not limited to, outbound selling to oil & gas/water treatment operators, tailoring customized solutions/estimates to the unique needs of our clients with an emphasis on waste management, decontamination and safety around radiation. I designed, recorded, edited and published all of our online training, as well as improved the process in our sales department by integrating Google enterprise solutions into our system. Overall I do everything and anything the business needs including integrating security solutions and various new technologies into the company while trying to maintain our profitability. I am a certified Radiation Safety Officer and help to write, implement and maintain radiation safety programs for multiple companies as well as deal with some of the regulatory hurdles. Have sold, billed and received as much as $1,800,000 in total project revenue. Show less

  • Director of IT/Process Manager/RSO

    Jan 2023 - now

  • Business Development Manager/RSO/IT

    Aug 2019 - Jul 2023

  • Radiation Technician

    Feb 2019 - Aug 2019