Ali Syed

Experience

• 

  PLUS Supermarkt

  Jan 2011 - Jan 2012

  Store assistent

  My first official working experience was at this store. I did everything from assisting customers to stacking shelf's and cleaning. This tough me the value of hard work at a young age and how a to work in as part of a team. Further more dealing with costumers and how to resolve their issues or conflicts with others was part of my daily routine.

• 

  Oxfam

  Jan 2013 - Apr 2013

  Volunteer

  I volunteered at Oxfam because of the work they do. During my time there I learnt customer service, working at a till, to log inventory and teamwork. At Oxfam everyone is a volunteer so teamwork is needed to coordinate everyone. I had to adapt to new situations on a daily bases. On a typical day I would help customers at the till and the shop floor to receiving inventory and how to store it. Some time customers would purchase large items such as sofas and its was part of my job arrange the delivery and log its progress. Show less

• 

  New Burger Bar

  May 2013 - Aug 2013

  Trainee

  Running tillCooking items on the menuThis job required dealing with multiple costumers at the same time, then taking there orders and preparing them accordingly.

• 

  King's College London

  Apr 2019 - May 2022

  IT Technician

  In this job role, I acquired multiple skills which allowed me to grow and learn.This role changed over time to meet the requirements of the university. - Providing first and second-line support both in person and remotely.- Assisting with hardware and software issues- Platform supported Windows - Mac - IOS - Android- Worked with - Office 365 - Intune - JamfPro- Ticketing system - Salesforce- Skills - Hardware repair and replacement - Installing software - Setting up new IT spaces.- Building/imaging devices and sending them to users either on-site or to their homes. Show less

• 

  UCL

  Jun 2022 - Dec 2022

  Information Technology Support Analyst

  ● Provide first-line IT support for all students and staff (primarily remote and sometimes in person)● Answering support queries via phone, email, live chat, and in-person,● Assisting and setting up new users. E.G. account registration, password reset, phone registration,downloading and installing needed software and accessibility tools.● Logging, escalating, and resolving tickets on Salesforce (ITIL)● Manage and update various systems and technologies across the campus● Working as part of a larger IT team and communicating effectively with other teams to make sureissues are escalated properly with the correct information.● Technologies used in this role:● SCCM – Active directory – SITS(student records) – Office 365 – Windows – Mac – IOS – Android● Windows admin center – PowerShell scripting – Citrix – ITIL – Remedy force Show less

• 

  Utility Warehouse

  Jan 2023 - Aug 2024

  Team Management and Task Delegation:Orchestrated the efficient management of a specialized squad within the IT team, adeptly delegating tasks and meticulously assigning tickets through the ServiceNow platform.New Staff Training:Spearheaded the comprehensive training programs for incoming team members, ensuring a seamless integration into the IT team and promoting a swift learning curve for new staff.Workflow Creation and Implementation:Designed and implemented streamlined workflows, optimizing operational efficiency and enhancing the overall productivity of the IT team.Knowledge Base Development:Authored and curated an extensive collection of knowledge base articles, encompassing written documentation and instructional video guides. These resources served as invaluable references for troubleshooting and training purposes.Advanced Support Services:Offered adept second-line support and contributed to resolving intricate third-line support issues, demonstrating a keen understanding of complex IT challenges.Project Leadership and Event Organization:Led multifaceted IT projects, showcasing organizational prowess in planning and executing events that contributed to team cohesion and operational excellence.Onboarding Processes:Facilitated seamless onboarding experiences for new team members, ensuring swift integration into the team culture and efficient adaptation to IT processes.Asset Management and Deployment:Executed precision in building and deploying assets, including but not limited to Windows systems, Mac devices, and various peripherals, ensuring optimal functionality and performance.Collaboration Across Teams:Actively collaborated with and supported cross-functional teams within the organization, fostering a culture of collaboration and knowledge sharing.Vendor Relation:Established and maintained effective liaisons with third-party vendors to coordinate asset acquisition and repairs. Show less

  • Senior End User Support Analyst

    Feb 2023 - Aug 2024

  • EUX IT Specialist

    Jan 2023 - Feb 2023
• 

  SIMILARWEB UK LIMITED

  Aug 2024 - now

  Information Technology Office Manager

  . IT Support Specialist managing IT infrastructure for an office of over 100 employees, providing comprehensive on-site and remote assistance to ensure seamless IT operations.. Remote support for international offices, delivering timely technical assistance across multiple time zones to teams in other countries.. Hardware and software maintenance, including installation, upgrades, troubleshooting, and ensuring optimal performance of all IT equipment.. Network and system administration, ensuring the stability, security, and efficiency of office networks and systems.. Onboard new employees, set up user accounts, configure workstations, and provide necessary training on IT systems and tools.. IT asset management, tracking and maintaining inventory of hardware and software to ensure compliance and readiness.. Implementation of IT policies and best practices, ensuring that all systems adhere to organizational guidelines and industry standards.. Vendor management, coordinating with external suppliers for procurement and support of IT resources and services.. Proactive IT solutions, identifying potential issues and implementing preventive measures to minimize downtime and disruptions.. Event organisation and support with IT and AV equipment. Show less