Jonathan Moore

Experience

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  US Army

  Aug 2008 - Dec 2015

  •Managed 10 member team with personal equipment accountability of 5 million dollars plus; additional oversight of 5 member helpdesk •Monitored and maintained network and system efficiency and security as a system administrator for 500+ personnel•Resolved user reported issues by diagnosing hardware and software problems and replacing defective components; completed logs related to network function, repair and maintenance•Coordinated with vendors and company personnel in order to facilitate service acquisition and equipment purchases; maintained inventory•Performed SharePoint administrator duties by assigning permissions for all users and completing regular review, clean-up, management and configuration of sites; monitoring SharePoint trends•Oversaw and maintained DoD 8570.1 (Information Assurance Training, Certification, & Workforce Management) compliance for general purpose users and section staff to ensure appropriate credentialing and continuing education requirements for privileged access Show less •Served as the S6 for the Headquarters and Headquarters Troop, 1-38CAV, comprised of over 400 personnel; acted as senior advisor to the Squadron Commander for all signal and communication related matters•Managed 10 member team with a tactical communications equipment accountability of 2 million dollars•Operated as system administrator for 300+ users by installing, upgrading, and monitoring hardware and software; completed data back-up and recovery•Performed SharePoint administrator duties by assigning permissions for all users and completing regular review, clean-up, management and configuration of sites, as well as monitoring SharePoint trends•Imaged, managed, and maintained enterprise telephones and service contracts for Senior Leadership as Telephone Control Officer•Supervised the tactical communications and automated Help Desk support for the Squadron Command Team and staff sections Show less •Supervised migration from Windows Vista to Windows 7 with minimal down time for all authorized users•Managed Active Directory for entire installation (created user accounts, setup exchange mail, etc.) on Unclassified & Classified systems•Oversaw the implementation of SharePoint for initial ARMY migration; developed presentations and taught classes on program use and benefits over legacy methods•Attended yearly USAREUR Information Systems Conferences in Garmisch-Partenkirchen as the Commander-selected organizational representative•Performed duties as the telephone control officer; managed 30+ portable electronic devices (PEDs) to maintain current STIGS with updates and patches•Ensured all classified material was protected as required by encryption standards and risk management criteria while working as the communication security custodian•Maintained accurate and precise documentation; cleared all inspections•Supervised, planned and executed the installation, operation, and maintenance of all signal support systems to include local area networks (LAN) and wide area networks (WAN) and routers•Responsible for network integration using radio, wire, satellite and battlefield automated systems•Directed unit signal training and provided technical advice and assistance•Developed and executed communications security management policies and guidelines within the hospital•Managed automation setup, accountability, distribution and troubleshooting of information systems and devices valued at more than $600k assigned to the hospital•Responsible for the health, morale, and welfare of six subordinate soldiers Show less

  • Signal Systems Support Specialist

    Aug 2014 - Dec 2015

  • Section Chief

    Jul 2012 - Aug 2014

  • Signal Systems Support Specialist

    Aug 2008 - Jul 2012
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  The North Carolina Partnership for Children, Inc.

  Feb 2016 - now

  Desktop and network support for 45-50 onsite employees. Phone & email support for 300+ remote employees. Provide triage and desktop support, user maintenance, customer support, HW builds, desktop configurations, deploy applicationsSupport IT infrastructure, ad hoc projects as needed. Software includes: Windows 7 (migrating to Windows 10 soon), Citrix on the admin side, Active directory, Juma

  • Systems Administrator II

    Dec 2016 - now

  • Desktop Support Analyst

    Feb 2016 - now